Medical Assistant/Patient Service Specialist

BMC Software; Easton (WA); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Paid time off

Bonus opportunities

Flexible Spending Accounts

Job summary

BMCHS is seeking a Medical Assistant/Patient Service Specialist to join the Dermatology team. You will support clinicians with patient prep, vital signs, and EMR documentation, while handling administrative tasks such as patient registration and appointment scheduling.

The role requires strong patient communication and accuracy in record-keeping. Flexible to float to other specialties as needed; high attention to confidentiality and patient care quality is essential.

Qualifications

• High School Diploma or equivalent required.
• Approved medical assistant/secretary program preferred.
• 1–3 years of medical assistant/secretary experience preferred.

Responsibilities

• Assist providers and prep patients for visits, including vital signs and documenting into EMR.
• Record patient history, pharmacy information, and consent forms in EMR.
• Register patients, verify demographics and insurance, and perform eligibility checks.
• Schedule appointments and testing; manage prior authorizations and referrals.
• Float to other specialties as needed and maintain patient confidentiality.

Skills

Customer service

Communication

Interpersonal skills

EMR experience (Athena a plus)

Microsoft Office (Word/Excel/Outlook)

Education

High school diploma or equivalent

Medical assistant program preferred

1–3 years MA/secretary experience preferred

Tools

Athena EMR

Microsoft Office

Job description

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role.

Position: Medical Assistant/Patient Service Specialist

Department: Dermatology

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Responsibilities

Clinical

• Works close with providers to assist in delivering world class care to patients.
• Room's patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing as needed. Required to perform controls on certain in office tests.
• Chaperones Providers as required.
• Stocks rooms and monitors expiration of supplies in exam rooms.

Administrative

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients’ appointments and appropriate testing for patients as directed.
• Follows scheduling rules and direct schedules patient visit.
• Performs pre visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Responsible for managing assigned work queues
• Must be able to work independently with little supervision.
• Adheres to all BMC South policies.
• Always uses discretion to ensure patient confidentiality.
• Flexibility to float to other medical specialties
• Performs all other duties as requested.

JOB REQUIREMENTS

Skills

• Strong customer service
• Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

• High School Diploma or equivalent required.
• Education from approved medical assistant/medical secretary program or equivalent preferred.
• One to three years as a medical assistant, medical secretary preferred.

Compensation Range:

$17.07- $24.04

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans