Medical Assistant/Patient Service Specialist

201 Company - Brockton; Gowards Corner (MA); Sur place; USD 24 000 - 33 000; Temps partiel

Résumé du poste

Boston Medical Center is seeking a Medical Assistant I / Patient Service Specialist (PSS I) for the Endocrinology department. The role blends clinical and administrative tasks—greeting patients, taking vitals, and entering data into the EMR with accuracy.

The position requires strong customer service, professional communication, and the ability to adapt to per diem scheduling. Experience with EMR systems and Microsoft Office is preferred.

Qualifications

• Strong customer service and excellent communication skills required.
• EMR experience preferred (Athena a plus).
• Experience with Microsoft Office suite (Word, Excel, Outlook) preferred.

Responsabilités

• Greet and assist patients, schedule appointments, and handle triage by phone or email.
• Take vital signs and document accurately in EMR.
• Prepare patients for visits, obtain consents, and assist providers as needed.

Connaissances

Customer service

Communication

EMR experience (Athena)

Microsoft Office

Formation

High School Diploma

Medical assistant program or equivalent

Outils

Athena EMR

Microsoft Word/Excel/Outlook

Description du poste

POSITION SUMMARY

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the multispecialty physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. Position: Medical Assistant /Patient Service Representative Department: Endocrinology Schedule: Per Diem

ESSENTIAL RESPONSIBILITIES / DUTIES

Key Responsibilities Clinical Works close with providers to assist in delivering world class care to patients. Room’s patients and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs in office testing as needed. Required to perform controls on certain in office tests. Chaperones Providers as required. Stocks rooms and monitors expiration of supplies in exam rooms. Administrative Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. Schedules patients' appointments and appropriate testing for patients as directed. Follows scheduling rules and direct schedules patient visit. Performs pre visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible to inform manager of all clinical or administrative supply needs or assists with ordering. Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Responsible for managing assigned work queues Must be able to work independently with little supervision. Adheres to all BMC South policies. Always uses discretion to ensure patient confidentiality. Flexibility to float to other medical specialties Performs all other duties as requested.

JOB REQUIREMENTS

Skills Strong customer service Excellence expected. Excellent communication and interpersonal skills required. Experience with EMR strongly preferred. (Athena a plus) Experience with Microsoft Office, Word, Excel, and Outlook preferred. Flexibility to float to other specialties Education & Experience High School Diploma or equivalent required. Education from approved medical assistant/medical secretary program or equivalent preferred. One to three years as a medical assistant, medical secretary preferred.

Compensation Range

Compensation Range: $17.07- $24.04 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.