Intake Admissions Coordinator

Scotland Healthcare System; Laurinburg (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Paid parental leave

On-site childcare

Flexible scheduling

Career growth opportunities

Exclusive savings programs

Job summary

Scotland Health Care System in Laurinburg, NC is seeking a Hospice Administrative Coordinator to manage referrals, admissions information, EMR documentation and equipment coordination for approved admissions.

The role emphasizes timely communication with physicians, families and referral sources, data integrity, and collaboration with hospital teams and community partners to support quality hospice care.

Qualifications

• Minimum requirements include solid computer skills and the ability to navigate electronic records systems.
• Must have a valid NC driver’s license and be able to drive as needed.
• Experience or familiarity with hospice philosophy is preferred.

Responsibilities

• Process every hospice referral on the same day as received.
• Gather admission and insurance information to ensure timely admission; scan records into EMR.
• Provide patient records for eligibility and assist with insurance verification and billing information.
• Explain available community resources when hospice is not appropriate.
• Provide timely feedback to referral sources, physicians, patients and families.
• Communicate clearly with physicians, staff and families about patient status and progress.
• Maintain contact with pending patients and referrals not yet under care; track progress.
• Support marketing by building relationships with referral sources and participating in meetings and events.
• Prepare daily and bi-weekly reports on referrals and maintain data integrity in the system.
• Assist in orienting new staff and students; participate in committees and projects.

Skills

Excellent computer skills

Valid NC driver’s license

Strong communication skills

Tools

EMR software

SRK order management

Job description

Department:Scotland Memorial Hospital - Administration: HospiceStatus:Full timeShift:Various (United States of America)Schedule Details/Additional Information:Experience (Years/Type)Minimum Requirements: 1 R More Years Experience In HealthcarePreferred At Hire: 1 R More Years Experience Working In HospiceEquipment (Experience And/Or Training)Minimum Requirements: Excellent Computer SkillsPreferred At Hire: SameSpecialized TrainingMinimum Requirements: Knowledge Of Hospice PhilosophyPreferred At Hire: SamComputer Skills (Hardware And Software)Minimum Requirements: Excellent Computer SkillsPreferred At Hire: SameOther Skills And CompetenciesMinimum Requirements: Valid Nc And Sc Drivers LicensePreferred At Hire: SameJob Description:1.Process every hospice referral on same day as referral, unless otherwise indicated.2.Process referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patients. Scans patient records into EMR and upload to patient charts. Orders SRK, and coordinates equipment delivery on approved admissions when needed.3.Provide patient records for hospice eligibility admission, utilizing approved criteria and guidelines. Provides billing with information to verify insurance information and eligibility.4.Provide information regarding available community resources and other community resources when hospice care is not appropriate.5.Provide timely and consistent feedback to referral sources, physicians, and patient/families.6.Communicate accurately and completely to physicians, staff members, patients, families, and supervisors.7.Maintain communication with pending patients, their families, and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care.8.Participate as a member of the marketing team by developing and maintaining positive relationships with referral sources; participate in staff meetings, department meetings, staff meetings, in-services, committees, community-education events and other activities as needed.9.Prepare daily Huddle Report and Bi-Weekly Appropriate Care report regarding referral statistics and pending referrals. Ensure high level of integrity of referral data within Company computer system.10.Participate in orienting new staff, students, volunteers and board members.11.Participate on committees and projects, as assigned.12.Act as a resource to peers, students, orientees and other staff members.13.Participate in education process of the Company, both to the medical and lay communities as appropriate.14.Serve as telephone triage for incoming phone calls from patients and/or families15.Ensure timely attention to customer concerns and complaints.16.Provide information about hospice services to all requesting it.17.Provide outstanding customer service.18.Assist in collecting feedback from referral sources.19.Participate in assigned hospital/facility committee(s) as requested.20.Work cooperatively with all departments to meet the needs of the community and patient/family.21.Maintain regular contact with hospital and cancer centers’ discharge planners and/or social workers and other key hospital staff. Contacts patient/family to initiate admission.22.Accurate data entry into company computer system.23.Demonstrate knowledge of the different levels of hospice care and work with clinical staff for appropriate utilization of Morrison Manor and continuous care as part of the hospice continuum of care.24.Coordinates the completion of the Certification of Terminal Illness from providers. Completes CTI Narrative for Medical Director using medical records. Enters appropriate diagnosis codes on all patient using medical director CTI/Recert.25.Order Management: communicates with attending physicians, hospice staff members and other agencies as needed to coordinate optimal care and use resources fo rthe patient/family.26.Keeps admission packets made and available to staff.CareersAt Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way.Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need.We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health.Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer:Competitive compensationFamily-friendly benefits including Paid Parental Leave and On-Site ChildcareFlexible schedulingExclusive savings programsCareer growth and advancement opportunitiesIf you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today!