Director Patient Accounting

Scotland Healthcare System; Laurinburg (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Paid parental leave

On-site childcare

Flexible scheduling

Career growth opportunities

Job summary

Scotland Health Care System in Laurinburg, North Carolina seeks a Director of Patient Financial Services to lead policy, performance, and people within the PFS function.

You will oversee billing, collections, cash posting, AR management, and ensure compliance with regulations while driving continuous improvement and exceptional service.

Qualifications

• Directs, administers and sets policies for PFS operations.
• Oversees billing, collections, cash posting and AR management.
• Ensures compliance with government/regulatory standards.
• Drives improvements in Revenue Cycle processes.
• Maintains customer service excellence with staff, payers and patients.

Responsibilities

• Oversees cash management and reconciles cash flow reports.
• Analyses data and prepares reports on collections performance.
• Drives continuous improvement in Revenue Cycle.
• Coordinates with medical records, coding, CDI and clinical staff.
• Ensures timely charity care and bad debt processing.

Skills

Leadership

Revenue Cycle

Data analysis

Regulatory compliance

Communication

Job description

Department:Scotland Memorial Hospital - Patient Financial ServicesStatus:Full timeShift:1st (United States of America)Schedule Details/Additional Information:M-F 9-5 onsiteJob Description:1.Directs, administers and sets policies for all operations, programs and activities related to PFS. 2.Oversees the timely completion of all essential business office function, including billing, collections, cash posting, scheduling, registrations, and accounts receivable management. 3.Investigates and addresses inefficiencies. 4.Coordinates with leaders in other departments, such as medical records, coding, CDI and clinical staff to ensure timely and accurate billing. 5.Oversees cash management areas to ensure the organization financial health is accurately reflected in reconciliation, cash flow and cash posting reports. 6.Analyzes data and prepare reports on collections performance, payer reimbursement, and preventable write offs. 7.Ensures timely Charity Care and Bad Debt Processing. 8.Drives continuous improvement in Revenue Cycle by identifying and implementing strategic goals within PFS. 9.Maintains in-depth knowledge of and ensures compliance with regulations and standards issued by applicable governmental/regulatory agencies or third parties 10.Executes excellent customer service and professionalism when interacting with staff, vendor, payers, patients and their families to ensure all are treated with kindness and respect. 11.Contributes to the success of the organization by complying with all standards, expectations and core values. 12.Ensures timely Charity Care and Bad Debt processing. 13.Performs other duties as assigned.CareersAt Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way.Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need.We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health.Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer:Competitive compensationFamily-friendly benefits including Paid Parental Leave and On-Site ChildcareFlexible schedulingExclusive savings programsCareer growth and advancement opportunitiesIf you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today!