Patient Service Detail Specialist

Salem Clinic PC; Salem (OR); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

401(k) retirement plan

Clinic paid premiums for medical/dent/

Dental & Vision

Free Lab & Imaging services

Health Reimbursement Account

Life & Long-term Disability Insurance

Paid time off & Holidays

Flexible Spending Account

Wellness programs & perks

Bilingual pay differential

Job summary

Salem Clinic Main in Salem, OR is seeking a Scheduling Coordinator to manage provider calendars, templates, and scheduling for primary care, specialty, and ancillary departments across clinic sites. The role includes arranging surgeries for OB/GYN, coordinating PBX/interpreter coverage, and maintaining staffing calendars.

The position requires prior medical office experience, strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience working in a medical office.
• Ability to communicate clearly, professionally, and courteously.
• Ability to work in a fast paced environment with accuracy.
• Ability to analyze problems, solve them, and collaborate with others.
• Knowledge of grammar, spelling, and punctuation to forward patient information.
• Must be detail-oriented and able to multitask.
• Ability to work independently and as a team member.

Responsibilities

• Load basic templates in the scheduling system and adjust for leave or illness.
• Maintain template change file, calendar, and surgery block schedule.
• Take provider on-call and modify schedules as necessary.
• Coordinate with providers, nursing, and patient service staff on scheduling protocols.
• Prepare daily sheets for providers and staff.
• Receive and relay messages or schedule appointments as needed.
• Enter information into the electronic health record per protocol.
• Support PBX operator and interpreter scheduler coverage.

Skills

Medical office experience

Attention to detail

Communication skills

Multitasking

Team collaboration

Tools

Scheduling software

Electronic Health Record

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Main, Salem, OR, US

5 days ago Requisition ID: 1447

Salary Range: $20.79 To $27.47 Hourly

SalemClinic Main | 2020 Capitol St Ne, Salem OR 97301

Benefits offered forfull-time and part-time (budgeted 22.5-40 hrs/wk):

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

Job Summary/Position Objective:

Maintains provider calendars and scheduling templates for the primary care, specialty, and ancillary departments for all Clinic sites. Schedules surgeries for OB/GYN providers. Maintain patient service staff calendars, staffing reports and leave requests. Assists with interpreter requests and coverage for PBX operator.

• Required Knowledge, Skills, Abilities:
• Experience working in a medical office.
• Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Ability to analyze complex problems, problem solve, and collaborate with others.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
• Must be detail-oriented. Able to organize and prioritize work, be able to multitask.
• Ability to work independently and as a team participant.

Preferred Qualifications:

• Two years of work experience in a medical office setting.
• Previous experience with templates and overseeing schedules.
• Knowledge of medical terminology desirable.
• Previous experience with computers, word processing and excel.

Essential Functions:

• Load basic templates in the scheduling system. Adjust for call, CME, vacations, and illness when necessary and reschedule patients accordingly.
• Maintain template change file and calendar.
• Maintain surgery block schedule.
• Take provider ill call and modify schedules as necessary.
• Work closely with providers, nursing, and patient service staff to oversee templates and scheduling protocols.
• Prepare daily sheets for all providers and staff.
• Take patient service staff ill call and modify coverage schedules.
• Maintain monthly staffing calendars.
• Answer telephones promptly and cordially, following the department scripting and protocol.
• Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
• Enter information per protocol into an electronic health record.
• Assist with coverage for PBX operator and interpreter scheduler.

Other Duties:

• Perform other duties, including scheduling and message taking for patients or assist with special projects as requested.
• Serve as a mentor to new staff and students as assigned.
• Make policy or procedure recommendations to the PSS Supervisor.

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.