Patient Service Specialist - Emergency Department

ccf; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Tradition Hospital in Port St. Lucie is seeking a Patient Service Specialist for the Emergency Department. You will register patients, coordinate visits, verify insurance and schedule appointments to support timely patient flow and throughput.

You will assist with MyChart enrollment and outreach to patients for upcoming checkups. The role requires flexibility across day/evening/night/weekend shifts, with emphasis on patient experience and accurate data handling in a fast-paced

Qualifications

• High School Diploma or GED with 2 years in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree with 1 year of experience.
• OR a Bachelor's Degree.
• Working knowledge of Windows PC applications.
• Ability to perform basic math for processing co-pays.

Responsibilities

• Patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and screening/interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Follow-ups to MyChart, web appointment inquiries and outreach to patients about upcoming routine checkups.
• Process the workflow for the day.

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Windows PC

Typing 30 wpm

Job description

Job Title

Patient Service Specialist - Emergency Department

Location

Port St Lucie

Facility

Tradition Hospital

Department

TMC Admitting-Cleveland Clinic Martin Health

Job Code

000667

Shift

Day/Evening/Night/Weekend

Schedule

9:00am-5:30pm

Job Summary

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

Job Details

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital .

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The PSS will primarily provide support for the Emergency Department but can float to other areas as needed. In this role, you will help with throughput in the department, making sure patients are discharged in a timely manner so rooms can be properly turned. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic .

A caregiver in this position works varying shift s . Availability to work Monday-Friday and rotating weekends and holidays is required .

Floating between Tradition Hospital and St. Lucie West will be required , as needed.

A caregiver who excels in this role will:

• Provide a comprehensive , proactive and "Patients First" experience for patients and visitors .
• Investigate, triage and resolve patient issues using the established HEART model .
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences .
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services .
• Enter and maintain confidential patient information .
• Recruit, enroll and educate patients on MyChart and Appointment Pass .
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Processes the workflow for the day.

Minimum qualifications for the ideal future caregiver include:

• High S chool D iploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an A ssociate's D egree and one year of experience
• OR a B achelor's D egree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

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