Patient Service Specialist

Cleveland Clinic; United States; À distance; USD 21 000 - 28 000; Plein temps

Résumé du poste

Cleveland Clinic Health System is seeking a Patient Service Specialist at its Main Campus in Cleveland, OH. This 100% remote role with virtual training requires the caregiver to reside in Ohio and supports patients during admission or post-procedure care.

Responsibilities include patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and scheduling, with MyChart education and interpreter coordination as needed.

Qualifications

• High school diploma or GED with 2+ years in patient registration, scheduling, insurance processing or customer service.
• Associate’s degree with 1 year of experience or Bachelor’s degree.
• Knowledge of medical terminology is a plus.

Responsabilités

• Provide comprehensive, proactive, Patients First experience for patients and visitors.
• Register patients, schedule visits, verify insurance and collect co-pays.
• Educate patients on MyChart and Appointment Pass; maintain accurate patient records.

Connaissances

Customer service

Registration

Appointment scheduling

Insurance processing

Formation

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Description du poste

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Surgery Family Lounge-Main Campus Hospital

Job Code

B15028

Shift

Evenings

Schedule

1:30pm-10:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The caregiver in this role will provide customer service to patients who are being admitted or have had a surgical procedure done. This position is 100% remote- Training will be virtual with a possible day or two of in office training and the caregiver must live in Ohio.

A caregiver in this position worksevenings, full-time, 1:30pm—10:00pm.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.