Patient Service Specialist, Day Shift, Outpatient Imaging

Adventist HealthCare; Germantown (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, Vision

Paid Time Off

Retirement match after 1 year

Tuition Reimbursement

EAP support

Job summary

Adventist HealthCare’s Outpatient Imaging in Germantown, MD seeks an experienced Patient Service Specialist to greet patients, schedule tests and referrals, verify demographics and insurance, and assist with pre-registration while guiding financial conversations. The role requires strong customer service, familiarity with scheduling systems, and knowledge of medical terminology.

The schedule is full-time with shifts Mon-Wed 10:30am-7:00pm and Tue- Fri 8:30am-5:00pm; hourly pay ranges from $19.64

Qualifications

• High School Diploma or two years college preferred.
• Three years’ experience in providing customer services is necessary.
• Customer service experience in a patient care environment, including scheduling, is preferred.
• Experience using a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with medical insurance and medical terminology is necessary.
• Typing skill of 30 wpm is necessary.
• Knowledge of IDX patient scheduling/registration systems is preferred.
• 2 years of office management experience, preferably in physician office or ambulatory care setting.

Responsibilities

• Greet and direct patients for appointments and tests using effective customer relations skills.
• Schedule patient appointments and referrals using a computerized scheduling system.
• Obtain and verify patient demographics, financial and insurance information.
• Perform pre-registration activities and register patients into the scheduling system.
• Maintain patient appointment history and scheduling records.
• Counsel patients on unpaid balances and anticipated costs for services.
• Collect payments at the time of appointment and provide receipts.
• Print forms or reminder cards for patient encounters and daily operations.
• Coordinate with physicians and nursing staff to facilitate patient encounters.
• Answer inquiries about services and provide information on procedures and rules.

Skills

Customer service

Scheduling systems

Medical terminology

Typing 30 wpm

IDX scheduling

Office management

Education

High School Diploma

Two years college degree preferred

Tools

IDX scheduling

Job description

Outpatient Imaging - Germantown

Adventist HealthCare's Outpatient Imaging seeks to hire an experienced Patient Service Specialist for our Germantown, MD location who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
• Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
• Obtains documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
• Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
• Counsels’ patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
• Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
• Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
• Prints and reviews daily scheduling reports; distributes as appropriate.
• Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
• Reviews reports to ensure charge has been entered for each appointment.

Qualifications

• High School Diploma, or Two years college degree is preferred.
• Three years’ experience in providing customer services is necessary.
• Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with Medical insurance and medical terminology is necessary.
• Typing skill of 30 wpm is necessary.
• Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in physician office and/or ambulatory care setting

Work Schedule

• Employment Type: Full-time Hours per Week: 40 Typical Daily Schedule: Monday, Wednesday 10:30am- 7:00pm Tuesday, Thursday, and Friday 8:30am- 5:00pm Shift Type: Day Shift Pay Range: $19.64 - $25.65
• If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
• Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.