Patient Service Specialist

Valleywise Health; Phoenix (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

Valleywise Health is seeking a Patient Access Registrar to greet and register patients, collect demographic and insurance details, and process necessary appointment paperwork. The role ensures accurate insurance verification and timely AHCCCS checks for self-pay or unverifiable payers.

The position requires data entry accuracy, ability to travel between clinics, and strong communication skills in English; bilingual abilities are preferred.

Qualifications

• Requires a high school diploma or GED.
• 1–2 years of general clerical, customer service, or medical experience preferred.
• Must have a valid fingerprint clearance card or submit affidavit at hire; present card within 90 days.

Responsibilities

• Register patients and ensure accurate and timely processing of accounts, including demographic and insurance information and necessary paperwork for appointments.
• Verify insurance eligibility and collect monies owed; ensure AHCCCS verifications are processed for self-pay or unverifiable payers.
• Collaborate with management and staff to resolve issues that threaten billing and reimbursement.

Skills

Data entry

10-key by touch

Typing 30 wpm

Basic math

Verbal & written communication

English fluency

Bilingual (preferred)

Critical thinking

Multitasking

Education

High school diploma or GED

Job description

Under the direction of the Manager of Patient Access, this position registers patients while ensuring accurate and timely processing of all accounts, including obtaining and validating demographic information, insurance information, and processing of necessary paperwork for patient appointments. This position requires necessary verification of insurance eligibility and collection of monies owed. Ensures AHCCCS verifications are processed on every self-pay or unverifiable payer source. This position works with management and other staff to identify and resolve issues that threaten billing and reimbursement.

Hourly Pay Rate: $18.24 - $26.90

Qualifications

Education:

• Requires a high school diploma or GED certificate.

Experience:

• Requires one to two (1-2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation.

Certification/Licensure:

• Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at the time of hire. Must complete a fingerprint clearance card application within seven (7) days of the hire date. Must present the actual card within 90 days of applying for a fingerprint clearance card.

Knowledge, Skills, and Abilities:

• Must have the ability to travel to clinics throughout the system based on staffing needs.
• Requires excellent data entry skills, including 10-key by touch and accurate typing of 30 words per minute.
• Basic Math Skills are required.
• Must be able to demonstrate obtaining and validating demographic information to accurately and timely complete the patient’s medical record.
• Must possess good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation knowledge.
• Requires the ability to read, write, and speak effectively in English.
• Critical thinking skills are strongly preferred.
• Must be able to handle multiple tasks simultaneously.
• Bilingual preferred.