Patient Services Specialist

SimonMed; Chandler (AZ); On-site; USD 23,000 - 32,000; Part time

Job summary

SimonMed is seeking a part-time Administrative position in Chandler, AZ. The role focuses on greeting patients, handling inquiries, collecting forms, and processing co-pays, with emphasis on accuracy and HIPAA compliance.

Ideal candidates will have a high school diploma and 2+ years of related experience, preferably in healthcare, with strong communication and organizational skills to support clinical staff and maintain patient records.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet patients and visitors professionally.
• Respond to inquiries compassionately.
• Collect and process forms (insurance, histories, consent).
• Collect co-pays and verify insurance information for billing.
• Communicate with radiology staff about appointments.
• Maintain patient files with HIPAA compliance.
• Answer phone calls and relay messages.
• Assist with filing, faxing, and scanning documents.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

HIPAA compliance

Education

High School Diploma

Tools

EHR software

Insurance verification software

Job description

• Location 1960 W Frye Road Ste 1,Chandler, AZ, 85224,United States
• Job Category Administrative
• Employee Type Part-Time

Job Duties:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Knowledge, Skills, and Abilities:

• Excellent customer services skills with the ability to be empathetic to patient needs.
• Ability to show genuine concern and understanding towards patient circumstances.
• Strong communication skills, with ability to listen actively, while entering and verifying data.
• Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
• Attention to detail, time management and organizational skills required.
• Maintain composure under pressure when dealing with challenging patient situations calmly.
• Ability to solve problems, multitask and work in a fast-paced environment.
• Dependability, reliability and teamwork are key success factors.
• Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
• Knowledge of HIPAA regulations and patient confidentiality standards preferred.
• Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

Physical Requirements:

This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.