Patient Service Specialist

Unifeye Vision Partners; Glencoe (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

401K plan

Other benefits

Employee assistance program

Employee discounts

Job summary

Southwest Eye Care in Glencoe, MN is seeking a full-time Patient Service Specialist to join our team. You will handle front desk duties, greet patients, schedule appointments, verify insurance, and support clinical staff.

We value integrity, teamwork, and a positive patient experience. Benefits include health insurance, PTO, holidays, and a retirement plan.

Qualifications

• One year customer/patient service experience required (optometry/ophthalmology experience a plus).
• Effective written and verbal communication skills.
• Ability to establish priorities and work independently with minimal supervision.

Responsibilities

• Provide patient care and outstanding customer service at the front desk.
• Answer phones and direct to doctors or staff; schedule and cancel appointments.
• Check in/out patients; collect co-pays and payments; file and data entry.
• Prepare charts, verify insurance benefits and enter demographic data.
• Maintain a clean, organized waiting area and assist with office duties.

Skills

Customer service

Verbal communication

Written communication

Prioritization

Independent work

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

Job description

Southwest Eye Care is hiring for a full-time Patient Service Specialist for our Glencoe, MN location!

We are ambassadors of integrity, who are committed to individualized care using remarkable technology, to create an exceptional patient experience. We are dedicated to creating work/life harmony in an efficient and enjoyable environment for everyone who enters our clinics.

What You’ll Be Doing

Responsible for providing patient care and outstanding customer service. Performs front desk duties included but not limited to answering phones, checking patients in and out for appointments, filing, data entry, cleaning. Pay for this position starts at: $18.50-21.00/hour.

A day in your life might include…

• Answer phones and direct them to the appropriate doctors or staff members. Schedule and/or cancel appointments.
• Prepare charts for the following days by compiling appropriate electronic forms in charts, confirm patient appointments, and verifying insurance benefits.
• Greet patients to check in and out for appointment. Review paperwork with patients and take copies of insurance cards.
• Enter demographic and insurance information in software.
• Collect co-pays, co-insurances, contact lens fitting fees, and any other payments due at the time of service. Post charges and payments in system.
• Scan and upload other paperwork as needed.
• Ensure waiting area and patient areas neat and tidy. Empty trash, vacuum, and wipe down surfaces to ensure a clean office.
• Order contacts lenses.
• Triage.
• Travel to other offices as needed.
• Perform other duties as assigned.

You meet these requirements

• One year Customer/Patient Service Experience Required (optometry/ophthalmology experience a plus).
• Patient Scheduling a plus.
• High School Diploma or equivalent.
• Effective written and verbal communication skills.
• Ability to establish priorities, work independently, multi-task and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.
• Basic bookkeeping skills.
• Detail-oriented.

What You’ll Bring To The Team

• Interpersonal communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Effective communication with people at all levels and from various backgrounds.
• Commitment to excellence and high standards.

Perks of joining our team

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.