Patient Service Specialist

ccf; Middleburg Heights (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Join the Cleveland Clinic team at the Middleburg Heights Facility as a Patient Service Specialist. You will collaborate with caregivers to provide patient-first healthcare, supporting scheduling, registration, MyChart enrollment and visit preparations, while fostering a welcoming environment.

The role emphasizes comprehensive patient experiences, accurate data handling, and coordination across multiple departments in a fast-paced setting.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, scheduling, insurance processing, or customer service.
• Associate’s Degree with 1 year of experience.
• Bachelor’s Degree.

Responsibilities

• Deliver an exceptional patient and visitor experience from entry to departure.
• Assist with scheduling, pre-registration, MyChart enrollment and visit preparations.
• Perform patient registration, visit preparation, telephone triage, insurance verification and co-pay collection.
• Enter and maintain confidential patient information; support interpreter services scheduling.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

PC Windows applications

MyChart

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Middleburg Heights

Facility

Middleburg Heights Family Health Center

Department

Administration-Ambulatory Operations

Job Code

B15028

Shift

Day/Evening/Night/Weekend

Schedule

7:00am-8:00pm/8:00am-5:30pm

Job Summary

Join the Cleveland Clinic team at our Middleburg Heights Facility, where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.As a Patient Service Specialist, your responsibilityis to deliver an exceptional experience to patients,familiesand visitors, from the moment they enter to the time they return home. You willassistthem with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstoneforothers within Customer Service and various departments withinClevelandClinic.

Job Details

A caregiver in this position works6:45am to 3:15pm or 11:30am to 8:00pm with 1 Saturday required per month and rotating holidays.

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate,triageand resolve patient issues using theestablishedHEART model.
• Create a welcome and professional environment, interact withpatientsand ensurestellar patient experiences.
• Perform patient registration, visit preparation,telephone triage,insurance verification, co-pay collection, patient and record tracking, scheduling,arrival and/or departure desk activitiesand screening and scheduling of interpreter services.
• Enter andmaintainconfidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and2 yearsof experience in patient registration, appointment scheduling, insuranceprocessingor customer service
• ORAssociate’s Degreeand1year of experience
• ORBachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.