Patient Service Specialist

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Marymount Hospital in Garfield Heights, OH seeks a Patient Service Specialist to deliver exceptional service from check-in to departure. You will handle registration, visit prep, insurance verification, co-pays and scheduling, while guiding patients with MyChart enrollment and interpreter services as needed.

The role supports the Ambulatory Surgery Center, requires strong customer service, basic math, and familiarity with PC windows; ideal candidates have related experience or a

Qualifications

• High School Diploma or GED with 2 years in related roles; OR an Associate's/Bachelor's degree.
• Experience in patient registration, appointment scheduling, insurance processing or customer service.
• Basic math to process insurance co-pays and PC window applications knowledge.
• Preferred: medical terminology and typing 30 WPM.

Responsibilities

• Provide a comprehensive, proactive patient and visitor experience.
• Investigate, triage and resolve patient issues using the HEART model.
• Manage patient registration, visit preparation, telephone triage, insurance verification and co-pay collection.
• Schedule and track appointments and interpreter services as needed.

Skills

Medical terminology

Typing 30 WPM

Basic math

Customer service

PC window applications

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Job description

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since 1949, Marymount Hospital is a 269-registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in 1995. This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. Here, you will work within the Ambulatory Surgery Center and assist patients with checking in, calling patients with arrival instructions and visit preparations and collections. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works Monday-Friday from 10:30AM – 5:00PM.
A caregiver who excels in this role will:

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
• Generate staff provider schedule and relay staff messaging.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate's Degree and one year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).