Patient Service Specialist

Cleveland Clinic; Wooster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Cleveland Clinic is seeking a Patient Service Specialist in Wooster, OH to deliver an exceptional patient and visitor experience from arrival to departure. You will handle registration, scheduling, insurance verification, and patient education on MyChart and Appointment Pass, supporting a seamless healthcare journey.

Responsibilities include triage using the HEART model, maintaining accurate records, coordinating interpreter services, and ensuring a welcoming, professional environment every

Qualifications

• Experience in patient registration, appointment scheduling, insurance processing or customer service.
• Knowledge of medical terminology preferred.
• Dexterity to operate a PC and standard office equipment.

Responsibilities

• Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Register patients, prepare visits, perform telephone triage, verify insurance, collect co-pays, track patients and records, schedule, manage arrival/departure desk activities, and coordinate interpreter services as needed.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Scheduling

Insurance processing

Telephone triage

MyChart enrollment

Education

High School Diploma/GED

Associate’s Degree

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position will work between 8:00am to 5:00pm. 3 weekend days will be required every yearly quarter.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).