Patient Service Representative-Urology Full Time Days

Northwestern Medicine; Lake Forest (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative at the Lake Forest Hospital campus. You will greet patients, verify demographics and insurance, check in/out, and schedule appointments while delivering excellent customer service.

This full-time role involves handling payments, posting transactions, and ensuring accurate registration. Prior healthcare exposure and bilingual abilities are valued.

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years’ experience in a customer service position.
• Bachelor’s degree (preferred).
• Previous experience in a healthcare setting (preferred).
• Working knowledge of medical terminology (preferred).
• Bilingual (preferred).

Responsibilities

• Greet patients and guests and confirm identity and visit details.
• Handle check-in and check-out functions as directed.
• Update patient demographics and insurance information.
• Complete patient registrations as needed.
• Obtain patient consents/authorizations.
• Collect co-payments and post payments.
• Inform patients of delays or changes in appointments.
• Schedule appointments and support float to other clinics.

Skills

Customer service

Communication

Cash handling

Registration / check-in

Education

High school diploma or GED

Bachelor’s degree

Job description

Job Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

This is a Full Time position at 40 hours per week primarily located on the Lake Forest Hospital campus with possible travel to the Grayslake clinic. Schedule is Monday through Friday, with the hours being 7:00am-3:30pm and 7:30am-4:00pm.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform "end of day" cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Benefits Eligibility

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

Sign-on Bonus Eligibility

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.