Patient Service Rep Urology Full time

Northwestern Medicine; Geneva (IL); On-site; USD 24,796 - 30,307; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support front-desk operations and patient flow. You will greet patients, assist with check-in/check-out, and ensure accurate registration and payment processing in a fast-paced clinic environment.

The role emphasizes strong customer service, attention to detail in demographics and insurance data, and coordination with care teams to keep appointments running smoothly.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• Bachelor’s degree preferred.
• Healthcare experience is a plus.
• Working knowledge of medical terminology is desirable.
• Bilingual abilities are a plus.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit information.
• Complete check-in and check-out as directed.
• Verify and update patient demographics and insurance information.
• Complete patient registration as needed.
• Obtain patient consents/authorizations.
• Collect co-payments and other payments, post them, and reconcile the cash drawer at day end.
• Maintain a clean waiting area and communicate delays or changes in appointment status.
• Schedule appointments as needed; float to other ICCs/departments if applicable.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Description

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit.


• Completes check-in/out functions as directed.


• Confirms and updates patient identification and demographic/insurance information.


• Completes patient registration as needed.


• Obtains patient consents/authorizations.


• Collects co-payments, past due balances and point of service payments.


• Posts payments, process billing information and perform “end of day” cash drawer closing.


• Keeps waiting area clean and comfortable.


• Informs patients of any delays or changes in appointment status.


• Schedules appointments as necessary.


• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.


• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.


• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.


• Previous experience in a healthcare setting.


• Working knowledge of medical terminology.


• Bilingual.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.