Patient Service Representative - General IM Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

A leading healthcare provider in Chicago is seeking a Patient Service Representative to enhance patient interactions and deliver outstanding customer service. The role requires a high school diploma or GED, with up to two years of customer service experience preferred. Responsibilities include checking patients in and out, handling payments, and ensuring a welcoming environment. The organization offers competitive benefits, including tuition reimbursement, and promotes a patient-first approach in healthcare delivery.

Qualifications

• Zero to two years experience in a customer service position.
• Working knowledge of medical terminology is preferred.
• Bilingual abilities are a plus.
• Working knowledge of medical terminology is helpful.

Responsibilities

• Communicate with patients and guests, greeting them upon arrival.
• Complete check‑in/out functions as directed.
• Confirm and update patient identification and demographic information.
• Collect payments, process billing information, and close cash drawer.
• Post payments and perform end-of-day cash closure.
• Keep waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Coordinate scheduling and float to other ICCs as needed.
• May perform other duties as assigned.

Skills

Customer service skills

Bilingual

Attention to detail

Bilingual

Education

High school diploma or GED equivalent

Bachelor’s degree

Job description

Patient Service Representative - General IM Full time Days

6 days ago Be among the first 25 applicants

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

Monday - Wednesday 8:30 am – 5:30 pm
Thursday 7:30 am – 4:30 pm
Friday 8 am – 5 pm

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check‑in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co‑payments, past‑due balances and point‑of‑service payments.
• Posts payments, processes billing information and performs “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.l>For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign‑on Bonus Eligibility

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.