Patient Service Representative Urogynecology Physical Therapy

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Ein etabliertes medizinisches Unternehmen sucht einen Patient Service Representative, der die erste Anlaufstelle für Patienten ist. In dieser spannenden Vollzeitstelle sind Sie verantwortlich für die Begrüßung von Patienten, die Verwaltung von Terminen und die Bearbeitung von Versicherungsansprüchen. Sie arbeiten in einem dynamischen Team und unterstützen die Klinikphilosophie durch hervorragenden Kundenservice. Mit einem klaren Fokus auf Professionalität und Kommunikation tragen Sie zur Schaffung einer positiven Patientenerfahrung bei. Diese Position bietet Ihnen die Möglichkeit, Teil einer angesehenen medizinischen Praxis in Milwaukee zu werden.

Benefits

Wettbewerbsfähiger PTO-Plan

Krankenversicherung, Sehhilfe und Zahnversicherung

401K-Arbeitgeberbeitrag

Lebensversicherung und freiwillige Invaliditätsversicherung

Montag bis Freitag Klinikstunden, keine Wochenenden, keine Feiertage

Möglichkeit, Teil der besten medizinischen Praxis in Milwaukee zu sein

Qualifications

• Hochschulabschluss oder GED erforderlich.
• Starke Daten eingeben und Computeranwendungen nutzen.

Responsibilities

• Begrüßt Patienten und Besucher und führt Check-in und Check-out durch.
• Bearbeitet Patientenregistrierungen und überprüft Versicherungsansprüche.

Skills

Daten eingeben

Kommunikationsfähigkeiten

Detailgenauigkeit

Teamarbeit

Education

High School Diploma oder GED

Tools

Computeranwendungen

Job description

Patient Service Representative

Job Summary: A Patient Service Representative is the first line of contact between patients and our clinics and physicians. The Patient Service Representative follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor/Assistant Director of Clinic Operations, is within Urogynecology & Physical Therapy, and is located in Milwaukee, WI.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, performs patient check in and check out processes.
• Answers incoming phone calls, screens calls, and takes messages and/or facilitates completion of call. Performs reminder calls prior to appointments.
• Schedules patients according to provider protocol.
• Completes patient registration and checks insurance eligibility for every patient to ensure payer information is correct and current.
• Collects co-pays and prior balances from patients at the time of their visit.
• Prepares charts for patient visits.
• Process insurance (wrong insurance, no insurance) reports monthly.
• Maintains work area and lobby in a neat and orderly manner.
• Works with physicians and other staff to acquire additional information to achieve document completeness.
• Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
• Performs other duties as assigned.

Key Qualifications & Characteristics

• High School Diploma or GED

• Strong data entry skills and ability to work with computer applications

• Organized with a strong attention to detail in a fast paced environment

• Strong and comfortable communicating with patients, peers, and physicians

• Demonstrated ability to work well both independently and with co-workers in a team

• Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical:

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice