Patient Service Representative - Union 42 Primary Care

SEP Summit Medical Group, Inc.; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No nights, holidays or weekends

Paid time off

Medical, dental, and vision

Job summary

St. Elizabeth Physicians is seeking a Patient Service Representative to schedule patient appointments, verify demographics and insurance, and collect payments while delivering friendly customer service. The role supports efficient revenue cycle operations within a busy practice.

Primary duties include data entry into EMR, handling referrals and scheduling, and ensuring accurate, complete patient records for charge entry. This is a non-exempt, on-site position with standard clinic hours.

Qualifications

• High School Diploma or GED required.
• Medical office experience desired.
• Knowledge of Excel, Word, Outlook and PowerPoint.

Responsibilities

• Schedules appointments for patients by phone or in person.
• Verifies patient demographic information and current insurance details.
• Collects co-pays and outstanding balances.

Skills

Customer service

Phone etiquette

Data entry

Verbal communication

Education

High School Diploma/GED

Tools

Excel

Word

Outlook

PowerPoint

Job description

Job Type: Regular

Scheduled Hours: 40

Job Summary: Reports to the Practice Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Job Title

Patient Service Representative (PSR, Medical Receptionist, Surgery Scheduler, Front Desk, Clerical)

Location: Union US 42 Primary Care

BENEFITS

• No Nights, Holidays, or Weekends.
• Exceptions include Urgent Care and After-Hours Clinics
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match Opportunity for Career Growth

DUTIES AND RESPONSIBILITIES

• Schedules appointments for patients either by phone when they call or in person during office visits.
• Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

EDUCATION

• Minimum: High School Diploma/G.E.D.
• Desired: Medical Office Experience Knowledge of Excel, Word, Outlook and PowerPoint

YEARS OF EXPERIENCE

• 1-year experience in a customer service role.

FLSA Status: Non-Exempt Right Career.

Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.