Patient Service Rep - Hebron Conner Primary Care

St. Elizabeth HealthCare; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No Nights, Holidays or Weekends

Paid Time Off

Medical, Dental, Vision

403b with Match

Career Growth

Job summary

St. Elizabeth Physicians is seeking a Patient Service Representative II to collect accurate demographic and insurance data, schedule appointments, and handle payments with a strong customer-service focus.

You will entry patient information into the EMR, manage referrals, and support daily operations in a fast-paced primary care setting. The role requires at least 1 year in customer service, a high school diploma or GED, and familiarity with Excel/Word/Outlook/PowerPoint.

Qualifications

• 1 year of experience in a customer service role.
• Minimum: High School Diploma/G.E.D.
• Knowledge of Excel, Word, Outlook and PowerPoint.

Responsibilities

• Schedule patient appointments by phone or in person, coordinating with provider availability.
• Verify patient demographic information and current insurance details.
• Collect co-pays and outstanding balances.
• Ensure patient encounter data is complete and ready for entry into the EMR/charge system.
• Complete daily close-out procedures and referrals/pre-certifications as needed.
• Assist with patient records filing and correspondence and maintain courteous patient interactions.

Skills

Customer service

Phone support

Data entry

Demographic verification

Insurance verification

Cash collection

Education

High School Diploma or GED

Medical office experience

Tools

EMR system

Excel

Word

Outlook

PowerPoint

Job description

Patient Service Rep - Hebron Conner Primary Care

Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Reports to the Practice Manager or Team Leader, the Patient Service Representative II is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative II is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Job Description:

BENEFITS:

• No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

DUTIES AND RESPONSIBILITIES:

• Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

EDUCATION:

Minimum: High School Diploma/G.E.D.

Desired: Medical Office Experience

Knowledge of Excel, Word, Outlook and PowerPoint

YEARS OF EXPERIENCE:

1-year experience in a customer service role.

FLSA Status:

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.

Ref. Number
JR314348
Job Category
Patient and Clinical Support
Job Type
Non-Clinical
Department
Hebron Conner Primary Care SEP
Shift
1st Shift
Hours
40 hours