Patient Service Representative, Thompson Autism Center

Rady Children's Health Orange County (CHOC); Orange (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Rady Children’s Health Orange County (CHOC) is seeking a Patient Service Representative to greet patients, coordinate scheduling, and manage front-desk activities in the clinic. You will handle patient registration, verify insurance, and collect payments, ensuring smooth workflows and excellent patient experience.

The role requires strong medical terminology knowledge, customer service excellence, and effective communication.

Qualifications

• Minimum 1 year front office/scheduling experience.
• High School Diploma/GED required; Bachelor’s degree preferred.
• Strong knowledge of medical terminology.
• Ability to communicate effectively with patients and families.

Responsibilities

• Greet patients and families and schedule appointments.
• Register patients and verify insurance.
• Collect co-pays and cash payments.
• Maintain accurate documentation and reports as per CHOC policies.

Skills

Medical terminology

Customer service

Communication skills

Teamwork

English proficiency

Education

High School Diploma or GED

Bachelor’s degree in healthcare

Job description

Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why RCH?

At RCH, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at RCH can be as diverse and fulfilling as you determine. RCH’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

The Patient Service Representative greets, assists, and schedules patients and families in the clinic to ensure delivery of effective and efficient patient care. This role is responsible for patient registration, insurance verification, and collection of cash payments.

Pay Range

Minimum $23.00 Midpoint $27.94 Maximum $32.88

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum one (1) year of front office/scheduling experience.
• Preferred: Two (2) years of experience with scheduling.

Education

• Required: High School Diploma/GED or equivalent.
• Preferred: Bachelor’s degree in healthcare related field.

Training

• Required: None required.

Specialized Skills

• Required: Strong knowledge of medical terminology. Knowledge of and ability to provide appropriate family-centered patient care based upon age appropriateness and cultural and spiritual needs. Excellent customer satisfaction skills and effective communication skills. Ability to prioritize and complete duties in a timely and organized manner. Ability to work collaboratively and in a positive manner with others; ability to prepare timely and accurate documentation and reports; ability to perform work according to CHOC’s policies and procedures, professional standards of care, and applicable laws. Demonstrates flexibility and creativity in response to unexpected changes in work load/staffing. Ability to set goals and judge results in accordance with the highest standards; care with sensitivity and respect; advance care through development of new ideas and technology; promote teamwork to achieve CHOC's mission; and understand and exceed customer expectations. Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
• Preferred: Bilingual – English/ Spanish.

Licensure

• Required: None required.

Work Environments – Functional Demand

Light – Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).

Physical Activity Requirements

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) – Constant 67 or more%, Lifting (Floor to waist level) – Frequent 36-66%, Lifting (Floor to waist level) – Occasional 0-35%, Lifting (Waist level and above) – Constant 67 or more%, Lifting (Waist level and above) – Frequent 36-66%, Lifting (Waist level and above) – Occasional 0-35%

Sensory Requirements

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement

RCH does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. RCH will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring. We encourage individuals from all backgrounds to apply for positions at RCH, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities. If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.