Patient Service Representative-Telehealth

Patient First; Glen Allen (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement Plan with employer 


Paid annual leave and sick leave

Holiday pay and overtime

Employee discount on care services

Job summary

Patient First seeks a front desk/Patient Service Clerk in Glen Allen, VA to assist patients at the kiosk, register and route emergency cases to physicians, handle billing inquiries, and manage payments with care and compassion.

The role requires basic clerical skills, HS diploma, and ability to work with the EMR system. Training provided; position is full-time at our Virginia center.

Qualifications

• Basic typing skills.
• Excellent verbal and written communication.
• Ability to handle multiple tasks and prioritize.

Responsibilities

• Guide patients at the kiosk and assist with registration.
• Escort patients needing emergency care to treatment area for physician evaluation.
• Explain billing policies and answer questions about charges and insurance.
• Collect payments and issue receipts for services rendered.
• Maintain cash handling duties and end-of-shift balancing.

Skills

Typing

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Electronic medical record (EMR) system

Job description

The responsibilities of this job include, but are not limited to, the following:

• Helping patients who require assistance while using the kiosk.
• Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;
• Respectfully handling Physician and Nurse requests in a timely manner;
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;
• Verifying all patient demographic, health, pharmacy, and insurance information;
• Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed;
• Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;
• Referring billing questions to the appropriate parties as needed;
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;
• Discharging the patient and completing his or her visit by processing incurred charges;
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift;
• Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;
• Printing itemized statements as requested;
• Receiving, sending, and distributing correspondence as directed;
• Filing and scanning medical documents and office forms as directed;
• Completing assigned checklists and Policy Manager tasks within the assigned shift;
• Answering all incoming calls and distributing messages to proper personnel;
• Assisting with other assignments delegated by the PSC;
• Demonstrating an efficient understanding of the electronic medical record system;
• Receiving, moving, and stocking ordered supplies;
• Cleaning work area and other maintenance assignments as directed;
• Verifying daily reports are run at the end of the day;
• Attending staff meetings as scheduled by the PSC or DMS;
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);
• Operating, using, and maintaining medical and office equipment as trained;
• Participating in maintenance assignments when necessary and as directed;
• Fostering teamwork and ensuring a positive and professional atmosphere;
• Providing positive, warm, and friendly service in all interactions;
• Adhering to all established policies and procedures;
• Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older;
• Basic typing skills;
• High school graduate or equivalent;
• Minimum one year of clerical experience preferred;
• Ability to hear pages, bells, and the phone system;
• Ability to sit, stand, and walk for up to 7 hours at a time;
• Ability to lift up to 25 pounds;
• Excellent visual, verbal, written, and typed communication skills;
• Ability to prioritize and deal with numerous tasks simultaneously;
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.Benefits And Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
• Recruitment bonus

Salary Range: $18.75 - $21.25, depending on experience.Benefits And Other Compensation:

• Discounted Medical treatment at any Patient First location (employees only)
• 401(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)