Patient Service Representative

Talentify; Chester (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Discounted Medical treatment at any PT

401(k) Retirement Plan

Paid Annual Leave

Overtime Pay

Double time compensation for holidays

Recruitment bonus

Patient Care Performance bonus

Job summary

Talentify is seeking an on-site patient services associate to assist patients at the kiosk, register them accurately, and guide them through billing policies with warmth and efficiency.

You will verify demographics, insurance, and payments, while handling multiple tasks and maintaining compassionate customer service in a fast-paced clinic setting.

Qualifications

• Basic typing skills.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for emergency registration and evaluation.
• Handling requests from Physicians and Nurses promptly.
• Communicating information about billing policies and charges as needed.
• Registering patients accurately and provide excellent customer service.
• Verifying patient demographic, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized statements.
• Collecting money and issuing receipts for visits, studies, and supplies.
• Discharging patients and processing incurred charges.

Education

High school graduate or equivalent

Job description

About this job

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Refering billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation:

• Discounted Medical treatment at any Patient First location (employees only)
• 401(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked

Bonuses include:

• Recruitment bonus
• Patient Care Performance bonus (center employees only)