Patient Service Representative

Patient First; Hampton (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement Plan (employer match

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Overtime Pay

Holiday Pay

Discounted medical treatment at any PT

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First in Hampton, VA seeks a front desk receptionist to help patients at the kiosk, assist with emergency referrals to the treatment area, and support billing and patient services with a friendly, compassionate approach.

You will register patients, verify demographics and insurance, collect payments, handle correspondence, and maintain front-office operations. The role requires 18+ years, basic typing, and a willingness to work at multiple centers as needed.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills required.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills (verbal, written, typed).
• Ability to prioritize and multitask.
• Willing to work at any center as needed.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area for registration and evaluation.
• Respectfully handle Physician and Nurse requests.
• Explain Patient First’s billing policies and charges as needed.
• Register patients accurately with excellent service and compassion.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.
• Refer billing questions to appropriate parties.
• Collect payments and issue receipts for visits and services.
• Discharge patients and process charges.
• Perform cash handling and end-of-shift counts.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and forms.
• Complete checklists and tasks within shift.
• Answer calls and relay messages promptly.
• Assist with other duties as directed.
• Maintain understanding of the EMR system.
• Receive and stock supplies.
• Clean front office area and perform maintenance duties.
• Verify daily reports at end of day.
• Attend staff meetings.

Skills

Typing

Multitasking

Communication

Customer service

Reception

Education

High school diploma

Clerical experience

Tools

Electronic Medical Records (EMR)

Job description

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.

Benefits And Other Compensation

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)