Patient Service Representative Team Lead

Hmixray; Union City (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Services Team Lead to join their dedicated team. This role involves leading a team of professionals focused on delivering exceptional patient care and ensuring smooth front office operations. You will inspire your team, manage patient interactions, and coordinate schedules, all while safeguarding patient information and maintaining a respectful environment. If you are passionate about patient care and possess strong leadership and communication skills, this opportunity is perfect for you to make a significant impact in a supportive and dynamic setting.

Qualifications

• 3+ years of experience as a Patient Service Representative in a radiology center.
• Strong leadership attributes and ability to build a team environment.

Responsibilities

• Lead a team and provide training to maximize employee potential.
• Greet patients and manage front office operations efficiently.
• Ensure accurate patient registration and documentation.

Skills

Patient Care

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Leadership

Education

High School Diploma

Tools

Computer Skills

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21^st century and align all stakeholders - patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

1. Lead a team of employees.
2. Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
3. With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
4. Relieve staff for vacation and sick-time coverage.
5. Greet incoming patients and visitors in a friendly and service-oriented manner.
6. Be a liaison between the physician(s) and the patients.
7. Register patients, obtain proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
8. Verify/update changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
9. Answer phones and schedule patients.
10. Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
11. Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
12. Participate in meetings.
13. Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
14. Participate in and/or lead various projects to support center operations and quality patient care.
15. Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
16. Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements.
17. Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
18. Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
19. Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
20. Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
21. Demonstrate ability to establish, nurture, and maintain cooperative working relationships.

If You Are:

1. Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
2. Demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
3. Have a structured work approach, understand complex problems, and are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

1. At least 3+ years of experience as a Patient Service Representative within a radiology center.
2. High school diploma.
3. Excellent communication and interpersonal skills, computer skills, problem-solving skills, and the ability to build and maintain a strong team environment.
4. Dynamic and knowledgeable leadership attributes.