Patient Service Representative-Surgical Specialties Full Time Days

Northwestern Medicine; Lake Forest (IL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support the Lake Forest hospital campus. The role focuses on checking patients in and out, verifying insurance information, and scheduling appointments with a high standard of customer service.

You will handle registrations, collect co-pays, post payments, and ensure accurate demographics. The position requires a friendly, professional demeanor, and may involve working at multiple ICCs as needed.

Qualifications

• High school or GED required.
• 0–2 years in a customer service role.
• Bachelor's degree preferred.
• Healthcare setting experience preferred.
• Working knowledge of medical terminology preferred.
• Bilingual abilities are a plus.

Responsibilities

• Greets patients and guests on arrival and confirms identity.
• Assists with check-in/out functions and schedules appointments.
• Verifies and updates patient demographics/insurance information.
• Performs patient registration as needed and collects co-payments/fees.
• Posts payments and closes cash drawer at end of day.
• Keeps waiting area clean and comfortable and informs patients of delays.
• May float to other clinics/departments as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor's degree

Job description

Description

**This is a Full Time position at 40hrs per week located on the Lake Forest hospital campus. Schedule is Monday through Friday with starttimes between 7:30am-8:30am and end timesbetween 4:30pm-5:30pm.**

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.