Patient Service Representative- Student Health Services

UT Health Sciences; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

University Health Services is seeking a Patient Service Representative to support clinic operations with day-to-day administrative tasks and a focus on delivering high-quality customer service to patients.

The role includes greeting and screening patients, handling multi-line phones, scheduling, managing patient accounts, data entry in the electronic health record, and supporting front desk operations as needed. This position may occasionally require evening shifts.

Qualifications

• High School Diploma or GED required; transcript required.
• Two years of related admin clerical experience including six months of medical receptionist experience.

Responsibilities

• Greet, screen and direct patients and visitors.
• Answer multi-line phone system, schedule appointments and route calls.
• Perform general office duties: word processing, copying, scanning, faxing, mail sorting and data entry.
• Maintain patient accounts and verify payment methods; collect data or payments as appropriate.
• Keep waiting areas and front desk organized and neat.
• Create and maintain charts in electronic formats and index documents in the EHR.
• Attend department staff and clinical meetings.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Medical terminology

Diplomacy

Team collaboration

Basic computer skills

Multi-tasking

Problem solving

Verbal and written communication

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Job Summary/Essential Functions

The Patient Service Representative supports the operations of the clinic by performing day-to-day administrative tasks while ensuring high-quality customer service to the patients at University Health Services.

Job Description

Market Range: 05
Hiring Salary: $18.54/Hourly

Responsibilities

• Welcomes, greets, and screens patients and departmental clients/visitors.
• Answers multi-line phone system, addresses/schedules appointments, and directs calls to appropriate persons.
• Performs day-to-day administrative functions and general office duties, including word processing, copying, scanning, faxing, sorting/distributing mail, and data entry.
• Maintains patient accounts, verifies method of payment for service, and collects data and/or payment as appropriate.
• Maintains patient waiting areas and front desk areas in a manner that is organized and neat.
• Creates and maintains charts in electronic formats.
• Scans and indexes documents in the electronic health record.
• Attends scheduled department staff and clinical meetings.
• Performs other related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

Educations

High School Diploma or GED. (TRANSCRIPT IS REQUIRED)

Experience

Two (2) years of related administrative clerical experience including six (6) months of medical receptionist experience; OR a combination of education and experience to equal two (2) years.

Knowledge, Skills, And Abilities

• Ability to exercise a high degree of diplomacy and tact.
• Ability to understand medical terminology.
• Excellent customer service and interpersonal communication skills.
• Skill and flexibility to accommodate the changing needs of the department.
• Well-developed verbal and written communication skills in English; additional language abilities welcomed.
• Ability to work well individually or in a team capacity with minimal supervision.
• Basic to intermediate computer knowledge and skills.
• Ability to work independently, multi-task, be team-oriented, deal with challenging situations and people, and problem-solve through job-related tasks.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Work Schedule

This position may occasionally be required to work evenings.