Patient Service Representative - Sleep Lab

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Rogers (AR); On-site; USD 32,000 - 44,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be a key contact for patients, visitors, and caregivers, delivering friendly service and accurate administrative support.

You will manage scheduling, registration, insurance verification, and other front-office tasks while upholding Mercy's standards of confidentiality and patient rights. This role collaborates with providers and interdisciplinary teams to ensure smooth care delivery in a busy clinical environment.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Provide exceptional front-office support including scheduling and registration.
• Verify insurance and coordinate with clinical staff to ensure smooth patient flow.
• Collaborate with providers and teams to uphold patient rights and confidentiality.
• Maintain accuracy and compliance with Mercy policies and standards.

Skills

Strong verbal and written comms

Computer skills

Customer service

Attention to detail

Privacy and confidentiality

Adaptability

Front Desk Training completion

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) serves as a key point of contact for patients, visitors, and caregivers, providing exceptional customer service and administrative support to ensure a positive patient experience. The PSR coordinates scheduling, registration, insurance verification, and other front-office functions while maintaining accuracy, confidentiality, and compliance with organizational policies. This position collaborates effectively with providers, clinical staff, and interdisciplinary teams to support efficient patient care delivery and uphold patient rights. The PSR performs all duties in alignment with Mercy's mission, values, and Service Standards.

Job Description

Find your calling at Mercy!

Position Details

Find your calling at Mercy!

The Patient Service Representative (PSR) serves as a key point of contact for patients, visitors, and caregivers, providing exceptional customer service and administrative support to ensure a positive patient experience. The PSR coordinates scheduling, registration, insurance verification, and other front-office functions while maintaining accuracy, confidentiality, and compliance with organizational policies. This position collaborates effectively with providers, clinical staff, and interdisciplinary teams to support efficient patient care delivery and uphold patient rights. The PSR performs all duties in alignment with Mercy's mission, values, and Service Standards.

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support including RN to BSN Assistance, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.