Patient Service Representative (PSR), Urgent Care

Advocate Health; New Berlin (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen Patient Service Representative für die Notfallversorgung. In dieser spannenden Rolle sind Sie das erste Gesicht, das Patienten sehen, und spielen eine entscheidende Rolle bei der Gewährleistung eines reibungslosen Ablaufs in der Praxis. Sie werden Patienten begrüßen, ihre Informationen verwalten und sicherstellen, dass sie die notwendige Unterstützung erhalten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Teil eines engagierten Teams zu werden, das sich um das Wohl der Patienten kümmert.

Qualifications

• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten erforderlich.
• Erfahrung in der Datenverarbeitung mit Fokus auf Geschwindigkeit und Genauigkeit.

Responsibilities

• Begrüßt Patienten und beantwortet Anfragen.
• Registriert Patienten und verwaltet Versicherungsinformationen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Computerkenntnisse

Datenverarbeitung

Organisationsfähigkeiten

Detailgenauigkeit

Education

High School Abschluss

Tools

Microsoft Office

E-Mail-Anwendungen

Job description

Join to apply for the Patient Service Representative (PSR), Urgent Care role at Advocate Health

2 weeks ago Be among the first 25 applicants

Join to apply for the Patient Service Representative (PSR), Urgent Care role at Advocate Health

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
  
  

Major Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
  
  

Licensure, Registration, And/or Certification Required

• None Required.
  
  

Education Required

• High School Graduate.
  
  

Experience Required

• No experience required.
  
  

Knowledge, Skills & Abilities Required

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.
  
  

Physical Requirements And Working Conditions

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Advocate Health by 2x

Sign in to set job alerts for “Patient Service Representative” roles.

PATIENT ACCESS SERVICE REP, FCP - DTS PATIENT CARE GENERAL

PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - PLANK RD

PATIENT ACCESS SERVICE REP, FH - IMAGING ASSISTANTS

PATIENT ACCESS SERVICE REP, FH - CLINIC-GENERAL SURGERY

PATIENT ACCESS SERVICE REP, FCP - MOORLAND PATIENT CARE GENERAL

PATIENT ACCESS SERVICE REP, FH - NUCLEAR MEDICINE/PET

PATIENT ACCESS SERVICE REP, FH - EYE INSTITUTE-SPECIALTY CLINIC

PATIENT ACCESS SERVICE REP, FCP - FOREST HOME PATIENT CARE GEN

PATIENT ACCESS SERVICE REP, FH - REHAB SVCS ADMIN

PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - SARGEANT

Dental Patient Care Coordinator ( with prior experience )

PATIENT ACCESS SERVICE REP, FCP - NORTH HILLS ENDOCRINOLOGY

PATIENT ACCESS SERVICE REP, FCP - DTS PATIENT CARE GENERAL

PATIENT ACCESS SERVICE REP, FCP - NORTH HILLS ENDOCRINOLOGY

Dental Patient Care Coordinator (prior experience Required)

PATIENT ACCESS SVC REP FLOAT, FCP - PATIENT CARE GENERAL - TH

Patient Care Coordinator - Full Time Brookfield

PATIENT ACCESS SVC REP FLOAT, FCP - MCKINLEY PATIENT CARE GENERAL

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.