Patient Service Representative (PSR) - Radiation Oncology Department

Advocate Health; Elgin (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to support ambulatory care teams at Advocate Sherman Hospital. The role emphasizes compassionate patient interaction, scheduling, registration, and billing in a fast-paced environment.

Responsibilities include assisting clinical staff with accurate medical records and ensuring smooth patient flow, billing at the time of service, and delivering efficient, high-quality services across the patient journey.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Skills

Customer service

Communication

Telephone etiquette

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding,registrationand billing. Maximize revenues by collecting payment at time of service and entering accurateand up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.Assistsclinical staff inmaintainingaccuratemedical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Monday-Friday 0730-1630

Closed all major holidays

No nights or weekends

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

At Advocate Cancer Institute at Advocate Sherman Hospital, we believe that edge comes from working together. From blending all the right pieces – the people, technology and resources – that allow us to care for patients with incredible expertise and compassion. And to do it all within one healing setting that’s both close to where you live and a community all its own.

Your feedback matters

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.