Patient Service Representative - Immediate Care

Advocate Health Care; Olympia Fields (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Advocate Medical Group Immediate Care Center in Olympia Fields, IL is hiring a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience.

Role requires a high school diploma, 1–2 years of customer service, and the ability to handle difficult callers. Four 10-hour shifts weekly, with rotating weekends and holiday coverage, in a busy, high-volume environment.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or seeking information.
• Billing Services: Ensures entry at time of service of billing information and follows up on missing data.
• Medical Record Services: Maintains standards for accurate and timely medical records.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or equivalent

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Schedule

• Operating hours are Monday through Sunday, 8:00 AM to 8:00 PM.
• This position consists of four (4) 10-hour shifts per week.
• Rotating weekends are required.
• Availability to work all major holidays is required.
• Flexibility in scheduling is essential to meet departmental and operational needs.

What You’ll Do

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Advocate Medical Group Immediate Care Center in Olympia Fields, IL, offers in-person care for a variety of minor illnesses and injuries that need urgent attention but aren't an emergency. Our walk-in clinic is open extended hours, making it a convenient option to get care after hours or if you can't get in to see your primary care provider. Our street address is 4001 Vollmer Rd., Olympia Fields, IL. When you’re looking for immediate care close to home, visit us in Olympia Fields, IL.

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Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.