Patient Service Representative (PSR), Full-Time Days, 40 Hours, Urology

Day Kimball Healthcare; Putnam (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Join Day Kimball Health as a Patient Service Representative in the Urology Department, where you will handle front-end functions such as patient scheduling and registration. This role requires strong customer service skills and medical procedural coding knowledge. Become a part of a compassionate team dedicated to providing quality healthcare in Northeastern Connecticut.

Benefits

Accident & Critical Illness Coverage

401K Plan with Eligible Employer Contribution

Additional Benefits

Qualifications

• Completion of a high school diploma required; college courses preferred.
• 4+ years of relevant front-desk experience in healthcare recommended.
• Competency with medical coding and customer information systems required.

Responsibilities

• Manage all front-end functions including scheduling, registration, and payments.
• Ensure complete registration information is captured for each patient.
• Verify patient demographics and facilitate check-out procedures.

Skills

Customer Service

Medical Procedural Coding

Cash Controls

Typing

Education

High school diploma

College level courses

Job description

Day Kimball Health is hiring a Patient Service Representative for the Urology Department!

Location: Putnam, CT

Shift: Day Shift, 40 Hours

Why Choose Day Kimball Health?

For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth.

Patient Service Representative Job Summary

A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit.

• Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual
• Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
• Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered

Patient Service Presentative Required Skills and Qualifications

Education:

• Completion of a high school diploma.
• College level courses preferred but not required.

Experience:

• Demonstrated competency with medical procedural coding (CPT/ICD9)
• At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
• Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
• Prior experience and demonstrated competence with patient or customer information systems

• Accident & Critical Illness Coverage

• 401K Plan with Eligible Employer Contribution

• Additional Benefits

Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke-free environment.

Are you ready to apply your expertise at the largest employer in Northeastern Connecticut, known for its commitment to excellence in individualized care? Join our team as a Patient Service Representative in the Urology Department and experience a culture of teamwork, professionalism, mutual respect, and, most importantly, a career that makes a difference!