Patient Service Representative (PSR) Florence Urgent Care

St. Elizabeth; Florence (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision

403b with Match

Career Growth Opportunities

Job summary

St. Elizabeth is seeking a Patient Service Representative I for the Florence Urgent Care to handle appointment scheduling, patient intake, and insurance verification.

The role emphasizes accurate data entry, courteous customer service, and adherence to HIPAA and OSHA guidelines in a busy clinical setting. The ideal candidate will have a High School Diploma or GED and at least one year of customer service experience, with proficiency in Excel, Word, Outlook, and PowerPoint.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in a customer service role preferred.
• Knowledge of Excel, Word, Outlook and PowerPoint is beneficial.

Responsibilities

• Schedule patient appointments by phone or in person.
• Verify and update patient demographics and insurance information.
• Collect co-pays and balances and ensure accurate charge entry.
• Enter data into EMR and maintain accurate records.
• Assist with referrals, test scheduling, and pre-certifications as needed.
• Answer phones promptly and provide courteous customer service.

Skills

Customer service

Data entry

Phone etiquette

Attention to detail

Education

High School Diploma/G.E.D.

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

## Patient Service Representative (PSR) Florence Urgent CareApply: Florence, Kentucky: Full time: Posted Today: JR314530**Job Type:**Regular**Scheduled Hours:**40**Job Summary:**Reports to the Operations Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.**Job Description:****BENEFITS:*** Medical, Dental, and Vision* 403b with Match* Opportunity for Career Growth **DUTIES AND RESPONSIBILITIES:*** Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.* Verifies patient demographic information.* Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.* Collects co-pays, self pays, and outstanding balances.* Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.* Ensures completion of daily close out procedures according to requirements and company policy.* Ensures completion of referral process, outpatient test scheduling, and pre-certification.* Files and distributes all patient information and incoming mail.* Ensures accurate and timely distribution of patient requests.* Works with central billing office as needed in a timely manner on all requests.* Completes all paper/electronic medical records reports.* Communicates and/or orders supplies as needed.* Types correspondence and reports.* Uses customer service principles and techniques to deal with patients calmly and pleasantly.* Prepare new patient records.* Answers telephones within three rings and is helpful and friendly.* Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis. **EDUCATION:****Minimum:**High School Diploma/G.E.D.Desired: Medical Office ExperienceKnowledge of Excel, Word, Outlook and PowerPoint **YEARS OF EXPERIENCE:**1-year experience in a customer service role. **LICENSES AND CERTIFICATIONS:**None**FLSA Status:**Non-ExemptRight Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.