Patient Service Representative (PSR) - Cardiology

Advocate Health; Hoffman Estates (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Hoffman Estates, IL, seeks a Patient Service Representative to support front desk and call center operations from 8am to 5pm, Monday through Friday. This role involves assisting providers, guiding patients to appointments, and handling billing inquiries with compassion.

You will help ensure accurate patient information, maintain medical records, and contribute to a positive patient experience within the ambulatory care team at Advocate Medical Group.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide front desk and call center support 8am-5pm, Monday–Friday.
• Support providers and connect with patients for appointments and information.
• Process billing information at time of service.
• Maintain accurate and timely medical records and patient information.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do:

Monday through Friday support call center and front desk operations 8am-5pm. No nights, weekends, or holidays.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our highly experienced team of cardiologists and heart specialists in Hoffman Estates, IL, can diagnose and treat all types of heart and vascular conditions and diseases. We’re located off Grand Army of the Republic Highway. Our street address is 4847 Hoffman Blvd., Hoffman Estates, IL 60169. Our physician offices are conveniently located in the Advocate Outpatient Center on 4847 Hoffman Blvd in Hoffman Estates. Our street address is 4847 Hoffman Blvd., Hoffman Estates, IL 60169. When you’re looking for expert cardiology specialists serving Hoffman Estates, Schaumburg, Streamwood, Palatine, Rolling Meadows and Bartlett, visit our Advocate Heart Institute team in Hoffman Estates, IL.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.