Patient Service Representative (PSR)

Tenet Healthcare; El Paso (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance

401(k) match

PTO

Career development

HSA/FSAs

EAP

Employee discounts

Pet insurance

Job summary

Tenet Physician Resources in El Paso, TX is seeking a front office professional to support the physician practice. The role focuses on greeting patients, scheduling, and patient data management while ensuring HIPAA compliance and smooth office operations.

Ideal candidates have a high school diploma and 2 years in customer service, preferably in a medical setting; healthcare certifications are a plus. A comprehensive benefits package and sign-on bonus are offered.

Qualifications

• Two years of customer service experience, preferably in a medical office setting.
• Education: High school diploma/GED; completion medical office assistant program preferred.
• Certification: Healthcare management/administration certification preferred.

Responsibilities

• Greet patients entering the physician practice and answer phones; assist in scheduling.
• Check in patients; collect demographics; verify insurance; data entry into electronic system.
• Assist in checkout; process referrals and scheduling; collect co-pays and post charges.
• Handle charge entry and patient balance processing; distribute information about policies.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Medical office

Education

High school diploma/GED

Tools

EMR/electronic system

Job description

Overview
Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.
At Tenet Physician Resources, We Understand That Our Greatest Asset Is Our Dedicated Team Of Professionals. That’s Why We Offer More Than a Job – We Provide a Comprehensive Benefit Package That Prioritizes Your Health, Professional Development, And Work-life Balance. The Available Plans And Programs Include

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status
Job Summary
$500 Sign On Bonus
A non-exempt medical office position responsible for front office processes in the physician practice.
Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal

Qualifications
Education: High school diploma/GED required with completion medical office assistant program preferred.
Certification: Prefer healthcare management/administration certification.
Experience: Two years of customer service experience, preferably in a medical office setting.
Sign on bonus is for new hires only!
Organization Description
Providence Medical Partners, within El Paso Physician Network, provides primary and specialty healthcare services you can trust through an experienced team of medical professionals. Our distinguished network of providers offers high quality care with compassion for all ages and always strives to exceed your expectations.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
2603025600
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Education: High school diploma/GED required with completion medical office assistant program preferred.
Certification: Prefer healthcare management/administration certification.
Experience: Two years of customer service experience, preferably in a medical office setting.
Sign on bonus is for new hires only!

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal