Patient Service Representative (PSR)

Southeast Primary Care Partners; Cumming (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

Southeast Primary Care Partners is seeking a compassionate Patient Service Representative to enhance patient experiences in a healthcare setting. This part-time role involves appointment scheduling, managing patient records, and ensuring exceptional customer service, contributing positively to the overall efficiency of the healthcare team.

Qualifications

• At least one year of related work experience, including data entry.
• Knowledge of medical office procedures and terminology.
• Proficient in patient check-in, check-out, and referral processes.

Responsibilities

• Greet patients, manage wait times, and assist with intake processes.
• Collect co-payments, issue receipts, and manage records.
• Schedule appointments and handle patient outreach.

Skills

Customer Service

Effective Communication

Detail-oriented

Organizational Skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

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Description

We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.

Responsibilities

• Greet patients as they arrive and manage 20-minute wait times.
• Assist patients with intake processes, including copying required documents.
• Collect co-payments, co-insurance, and deductibles; issue receipts.
• Manage cashier box and daily deposits according to policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments, focusing on physician requested return visits.
• Schedule referrals as indicated.
• Assist with patient outreach, such as next-day reminders.
• Manage medical records: maintain, file, scan, and prepare for scheduling.
• Ensure all correspondence is scanned and/or filed promptly.
• Perform other related duties as assigned.

Education, Experience, and Skills

• High school diploma or GED required.
• At least one year of related work experience, including data entry.
• Knowledge of medical office procedures and terminology.
• Ability to accurately sort and file materials alphabetically or numerically.
• Effective communication and customer service skills (AIDET).
• Successful completion of initial competency assessment after training.
• Excellent interpersonal skills.
• Ability to communicate clearly and courteously with patients and external parties.
• Detail-oriented and highly organized.
• Understanding of administrative processes and organizational policies.
• Knowledge of patient care and examination procedures.
• Ability to maintain confidentiality at all times.
• Proficiency in Microsoft Office Suite.
• Experience with ICD-10 and CPT preferred.
• Proficient in patient check-in, check-out, and referral processes.

Physical and Mental Requirements

• Ability to lift and push/pull up to 50 pounds.
• Ability to sit and stand for extended periods.
• Fine motor skills to operate office equipment.
• Ability to receive and understand instructions verbally and in writing.
• Logical reasoning for problem-solving.
• Ability to travel between multiple locations as needed.

FLSA Classification: Non-exempt

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristic.

Job posted: 12/2024

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care