Patient Service Representative (PSR)

Southeast Primary Care Partners; Cumming (GA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in healthcare is looking for a dedicated Patient Service Representative to enhance patient experiences. This entry-level position involves greeting patients, managing appointments, and ensuring smooth communication between patients and healthcare providers. The ideal candidate will possess strong customer service skills and a keen attention to detail, making a significant impact on patient satisfaction. Join a compassionate team that values your contributions and offers a supportive work environment, perfect for those eager to grow in the healthcare field.

Qualifications

• High school diploma or GED required with at least one year of related experience.
• Knowledge of medical office procedures and effective communication skills are essential.

Responsibilities

• Greet patients and manage wait times while ensuring a positive experience.
• Schedule appointments and manage patient records efficiently.

Skills

Effective communication skills

Customer service skills

Data entry

Knowledge of medical office procedures

Detail-oriented

Proficiency in Microsoft Office Suite

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

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Description

We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.

Responsibilities

• Greet patients as they arrive and manage wait times.
• Assist patients with intake processes, including copying required documents.
• Collect co-payments, co-insurance, and deductibles; issue receipts.
• Manage cashier box and daily deposits according to policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments, focusing on physician requested return visits.
• Schedule referrals as indicated.
• Assist with patient outreach (e.g., next-day reminders).
• Manage medical records: maintain, file, scan, and prepare for schedules.
• Ensure all correspondence is scanned and filed timely.
• Perform other related duties as assigned.

Education, Experience, and Skills

• High school diploma or GED required.
• At least one year of related work experience, including data entry.
• Knowledge of medical office procedures and terminology.
• Ability to sort and file materials accurately.
• Effective communication and customer service skills (AIDET).
• Successful completion of initial competency assessment after training.
• Excellent interpersonal skills.
• Clear and courteous communication with patients and external parties.
• Detail-oriented and highly organized.
• Understanding of administrative processes and organizational policies.
• Knowledge of patient care and examination procedures.
• Ability to maintain confidentiality at all times.
• Proficiency in Microsoft Office Suite.
• Experience with ICD-10 and CPT coding preferred.
• Proficient in patient check-in, check-out, and referral processes.

Physical and Mental Requirements

• Ability to lift and push/pull up to 50 pounds.
• Ability to sit and stand for extended periods.
• Use fine motor skills to operate office equipment.
• Receive and understand instructions verbally and in writing.
• Apply logical reasoning for problem solving.
• Travel to multiple locations as needed.

FLSA Classification: Non-exempt

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare