Patient Service Representative PRN (As Needed)

solisexternalcareersite; San Antonio (TX); On-site; USD 32,000 - 42,000; Part time

Job summary

Solis Mammography is seeking a Patient Service Representative to serve as the first contact for patients, greet and register them, and handle payments. You will support the front office to maintain smooth clinic flow across multiple San Antonio facilities.

Ideal candidates have a high school diploma and healthcare or customer service experience, with basic cash handling and familiarity with RIS software. PRN hours include some Saturdays and 8am–5pm shifts.

Qualifications

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology, preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations; sit/stand for long periods.
• Experience using Microsoft Office Suite; RIS software preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Completely and accurately register patients including input of demographic and insurance information into RIS and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents and maintaining confidentiality.
• Responsible for collecting patient payments and explaining benefits when necessary.
• Prepare paperwork for future appointments with needed forms for payors as necessary.
• Ensure all diagnostic tests have required orders and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal and reconcile payments using daily reports.
• Participate in front office training to stay abreast of policies and procedures.

Skills

Healthcare registration

Customer service

Cash handling

Medical terminology

Reading comprehension

Following instructions

Basic math

Microsoft Office Suite

Education

High School diploma

Tools

RIS software

Microsoft Office Suite

Job description

Patient Service Representative PRN

Looking to elevate your career? Join us!

Work Location:

Different facilities within San Antonio

Work Hours:

PRN/As Needed: Availability to help cover PTO during the week for various shifts (8am-5:00pm) and some Saturdays a month from 8-12

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights:

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here is what you will need:

• High School diploma;
• Two years of healthcare registration or customer service experience preferred;
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fifth year in a row!

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.