Patient Service Representative - Primary Care

Advocate Health; Mount Prospect (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Medical Group, part of Advocate Health, seeks a dedicated Patient Service Representative to support ambulatory care operations in Mount Prospect, IL. You will assist patients with appointments, billing questions, and information needs, ensuring a compassionate, seamless experience across multiple locations.

Responsibilities include handling patient inquiries, ensuring accurate billing entries at service time, and maintaining complete medical records per practice standards.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide efficient, high-quality patient services for appointments, information on tests and procedures, bills and charges, referrals, and other inquiries.
• Enter billing information at time of service and ensure accurate follow-up on missing data.
• Maintain accurate and timely medical records per practice and medical group standards.

Skills

Customer service

Education

High school diploma

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficult callers/customers/patients.

Schedule:

Buffalo Grove Office Hours

Monday: 8:00AM – 6:00PM

Tuesday: 8:00AM – 6:00PM

Wednesday: 8:00AM – 5:00PM

Thursday: 7:00AM – 5:00PM

Friday: 7:00AM – 5:00PM

1st and 2nd Saturday of every month 8:00AM – 12:00PM

Mount Prospect Office Hours

Monday 8:00AM-5:00PM

Tuesday 7:00AM-5:00PM

Wednesday 8:00AM-6:00PM

Thursday 8:00AM-5:00PM

Friday 7:00AM-5:00PM

2nd Saturday of every month 8:00AM – 12:00PM

What You’ll Do:

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our physicians at Advocate Medical Group Primary Care in Mount Prospect, IL, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 1754 W Golf Rd Mount Prospect. When you’re looking for primary care close to home, visit us in Mount Prospect, IL.

Our team of family medicine physicians are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.