Patient Services Representative - Physical Therapy

aah; Chicago (IL); Sur place; USD 27 000 - 41 000; Plein temps

Avantages offerts par ce poste

Base compensation

Premium pay

Incentive pay

Résumé du poste

Advocate Health AMG Chicago is seeking a Patient Service Representative to support the ambulatory care team. You will help patients with scheduling and information needs, enter billing details at the point of service, and assist with maintaining up-to-date medical records.

The role emphasizes compassionate patient interactions and efficient workflow across departments. Minimum qualifications include a high school diploma and 1–2 years of customer service experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related customer service experience preferred.
• Experience handling difficult callers/customers/patients.

Responsabilités

• Patient Services: provide efficient, high-quality service to patients entering appointments or information requests.
• Billing Services: ensure accurate entry of billing information at time of service and follow up on missing data.
• Medical Records Services: maintain accurate and timely medical records in the system.

Connaissances

Customer service

Call handling

Communication skills

Formation

High school diploma or equivalent

Description du poste

Department:

01120 AMG Chicago 2210 W 95th - Family Medicine

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

• Monday-Friday 830am-5pm
• 1 Saturday/per month
• 1 Late nigh/per week

Pay Range:

$19.80 - $29.70

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work :

Advocate Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Schedule:

• Monday-Friday 830am-5pm
• 1 Saturday/per month
• 1 Late nigh/per week

What You'll Do:

As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

The AdvocateCare Center is a caring environment for people trying to manage multiple chronic conditions. Our health care team is committed to building relationships that help our patients get well, and stay that way.

We're not meant to replace your primary care physician. We know your relationship with your doctor is important to you. It's important to us, too. Think of us as an extension of your doctor's office.

We work with your physician to provide additional time, and additional resources needed to get you back to living your best life based on your primary care physician's care plan.

All of us at the AdvocateCare Center understand the challenges of dealing with conditions like heart failure, COPD, diabetes, hypertension, kidney disease, and more. And, we are designed to assist people juggling any number of these conditions.

Our wholistic, team approach can address all of the aspects of treatment, rehab and prevention. This includes physicians, advanced practice nurses, physical therapists, nutritionist, social workers, pharmacists, personal trainers and more. And, we make the time for you to see anyone and everyone you need to see in a way that that fits your schedule best.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid