Patient Service Representative - Primary Care

aah; Mount Prospect, Arlington Heights (IL, IL); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Medical Group (AMG) in Mount Prospect, IL is hiring a part-time Customer Service role to support scheduling, billing, and patient records. You will assist callers, collect payments at service time, and help maintain accurate patient information in the billing system.

Ideal candidates have 1–2 years of customer service experience, strong communication skills, and the ability to handle difficult callers with professionalism. On-site roles in Buffalo Grove and Mount Prospect are available.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Skills

Customer service

Phone support

Education

High school diploma

Job description

Department:

09121 AMG Mount Prospect Golf Road - Building Operations

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Pay Range:

$19.80 - $29.70

Schedule Details / Additional Information:

• Buffalo Grove Office Hours: Monday 8:00AM - 6:00PM, Tuesday 8:00AM - 6:00PM, Wednesday 8:00AM - 5:00PM, Thursday 7:00AM - 5:00PM, Friday 7:00AM - 5:00PM, 1st and 2nd Saturday of every month 8:00AM - 12:00PM


• Mount Prospect Office Hours: Monday 8:00AM - 5:00PM, Tuesday 7:00AM - 5:00PM, Wednesday 8:00AM - 6:00PM, Thursday 8:00AM - 5:00PM, Friday 7:00AM - 5:00PM, 2nd Saturday of every month 8:00AM - 12:00PM

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.


• One to two years related customer service experience


• Experience handling difficult callers/customers/patients.

Schedule:

• Buffalo Grove Office Hours: Monday 8:00AM - 6:00PM, Tuesday 8:00AM - 6:00PM, Wednesday 8:00AM - 5:00PM, Thursday 7:00AM - 5:00PM, Friday 7:00AM - 5:00PM, 1st and 2nd Saturday of every month 8:00AM - 12:00PM


• Mount Prospect Office Hours: Monday 8:00AM - 5:00PM, Tuesday 7:00AM - 5:00PM, Wednesday 8:00AM - 6:00PM, Thursday 8:00AM - 5:00PM, Friday 7:00AM - 5:00PM, 2nd Saturday of every month 8:00AM - 12:00PM

What You'll Do:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.


• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.


• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our physicians at Advocate Medical Group Primary Care in Mount Prospect, IL, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 1754 W Golf Rd Mount Prospect. When you're looking for primary care close to home, visit us in Mount Prospect, IL. Our team of family medicine physicians are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.


• Exposure to ill patients.


• Ability to work under stressful conditions with demanding customers.


• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training


• Premium pay such a