Patient Service Representative Physician Practice

Franciscan Alliance, Inc.; Greenwood (IN); On-site; USD 32,000 - 38,000; Full time

Job summary

Franciscan Alliance is seeking a friendly Patient Service Representative at County Line Pediatrics in Greenwood, IN. This full-time role supports patient scheduling, billing, and front-line reception in a busy physician practice environment.

You will answer calls, assist patients with appointments, and help direct inquiries to the appropriate staff while using the EMR system and handling daily cash transactions. Monday–Friday schedule with benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1 year of Customer Service experience required.
• 1 year of Healthcare experience preferred.

Responsibilities

• Answer incoming calls and respond to inquiries; schedule appointments or direct callers to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments; apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform daily administrative tasks as needed by the practice.

Skills

Customer Service

Education

High School Diploma/GED

Job description

Greenwood 747 E County Line Rd

747 E County Line Rd Greenwood, Indiana 46143

Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring.Our valuesof Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

PSR, County Line Pediatrics Full Time, Monday through Friday

• Enjoy work life balance with consistent day shift schedule and observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise
• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system
• Collect patient payments; applies payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

Qualifications

Required High School Diploma/GED

• 1 year Customer Service
  Required
• 1 year Healthcare
  Preferred

TRAVEL IS REQUIRED

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.