Patient Service Representative - Perinatal Clinic; 0.8 FTE; Day Shift

UnityPoint Health; Madison (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental, health and vision insurance

Tuition reimbursement

Job summary

UnityPoint Health-Meriter Center for Perinatal Care seeks a Patient Service Representative to provide administrative and clinical support to CPC and MFM leadership and teams. You will greet patients, transcribe orders, handle referrals, prior authorizations, registrations and scheduling, and coordinate care with UPH-Meriter, UW Health and outside providers.

Ideal candidates have customer service experience and basic medical terminology knowledge.

Qualifications

• Previous customer service experience.
• Understanding of basic medical terminology.

Responsibilities

• Provide administrative and clinical support to CPC and MFM leadership and clinical teams.
• Transcribe orders and interpret clinical referral data.
• Perform routine clerical tasks related to patient prior authorization, registration and scheduling.
• Greet and register patients on arrival for CPC appointments.
• Coordinate care between UPH-Meriter, UW Health, and outside referring providers.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma or equivalent

Job description

Shift: Monday-Friday: 8:00 AM - 4:30 PM The Patient Service Representative (PSR) is responsible for providing administrative and clinical support to the UPH-Meriter Center for Perinatal Care (CPC) and UW Health Maternal Fetal Medicine (MFM) leadership and clinical teams through a variety of tasks supporting department operations and all aspects of patient referrals from outside providers. The PSR transcribes orders, interprets clinical referral data and performs routine clerical functions associated with patient prior authorization, registration and scheduling. They greet and register patients on arrival for appointments in the CPC. To best support clinical leaders this position will have access to confidential patient information. This position supports the CPC with administrative duties to coordinate care between UPH- Meriter hospital and clinics, UW Health, and all outside referring providers.

16835BR
FTE: 0.8
Shift: Monday-Friday: 8:00 AM - 4:30 PM
Compensation: $18.32+
Hours Per Week: 32
Weekends: No
Benefit Eligible
Shift: Monday-Friday: 8:00 AM - 4:30 PM
The Patient Service Representative (PSR) is responsible for providing administrative and clinical support to the UPH-Meriter Center for Perinatal Care (CPC) and UW Health Maternal Fetal Medicine (MFM) leadership and clinical teams through a variety of tasks supporting department operations and all aspects of patient referrals from outside providers. The PSR transcribes orders, interprets clinical referral data and performs routine clerical functions associated with patient prior authorization, registration and scheduling. They greet and register patients on arrival for appointments in the CPC. To best support clinical leaders this position will have access to confidential patient information. This position supports the CPC with administrative duties to coordinate care between UPH- Meriter hospital and clinics, UW Health, and all outside referring providers.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
UnityPoint Health-Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.

Education:

• High school diploma or equivalent

Experience:

• Previous customer service experience and understanding of basic medical terminology