Patient Service Representative - Pediatrics

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Missouri; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Pediatrics Clinic Old Tesson Road is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role emphasizes strong communication, basic computer skills, data entry, and the ability to work in a high-volume environment while maintaining confidentiality and accurate Epic charting. Full-time, 36 hours weekly, day shift.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills essential.
• Proficiency with basic computer tasks and data entry.
• Ability to maintain confidentiality and adhere to privacy policies.

Responsibilities

• Greet patients and verify identity in a prompt, courteous manner.
• Handle front desk duties: phones, scheduling, chart creation, and mail.
• Process check-in/check-out and manage cash drawer with accuracy.
• Maintain clinic equipment knowledge and support Epic or workflows.
• Uphold infection control and patient privacy policies.

Skills

Verbal communication

Written communication

Customer service

Data entry

Confidentiality

Adaptability

Clinic front desk training

Education

High school diploma or equivalent

Tools

Epic

Job description

Find your calling at Mercy!

Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Patient Service Representative

Mercy Pediatrics Clinic Old Tesson Road

12348 Old Tesson Road Suite 160

Full Time - 36 Hours a week Day Shift

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Job Description

Find your calling at Mercy!

Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Position Details

Patient Service Representative

Mercy Pediatrics Clinic Old Tesson Road

12348 Old Tesson Road Suite 120

Full Time - 36 Hours a week Day Shift

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Balances and closes own cash drawer daily and keeps an accurate count of cash drawer amounts.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Adheres to Mercy safety regulations. Follows policy for completion of incident reports.
• Follows confidentiality policy/procedure.
• Maintains EHR and chart accuracy.
• Other duties as assigned.

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Scheduler, Office Assistant, Front Desk