Patient Service Representative (Full Time 35 hours)

Root Center for Advanced Recovery (a trade name of the Hartford Dispensary); Middletown (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Root Center for Advanced Recovery in Middletown, CT is hiring a Patient Service Representative for a full-time 35-hour week. You will warmly greet patients, verify information, screen for urgency, and route to the right staff while keeping the lobby welcoming and orderly.

The role requires a high school diploma or GED, strong communication, and basic medical assisting skills; EMR and MS Office familiarity is preferred. Competitive benefits and a supportive team environment are provided.

Qualifications

• High school diploma or GED equivalency; or a two-year business degree with one year secretarial experience.
• Effective communication skills.
• Competency in basic medical assisting skills, interacting with patients, and ability to assess and communicate psychological observations.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Experience with Electronic Medical Records preferred; strong computer skills and MS Office proficiency.

Responsibilities

• Answering telephones politely and transferring calls to the appropriate dept/staff; take messages and distribute faxes.
• Check-in desk duties: verify patient information, direct patients, obtain signatures, and prepare lab slips.
• Administrative/Billing duties: collect fees, process payments, assist with billing and insurance; prepare records and correspondence.
• Prepare daily/weekly/monthly reports and assist in data collection as requested by clinic supervisor.
• Maintain supplies and inventory; ensure lobby area is clean and welcoming.

Skills

Communication

Medical assisting

Microsoft Office

EMR experience

Teamwork

Education

High school diploma or GED

Two-year business degree with 1 year secretarial experience

Tools

EMR Systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Service Representative (Full Time 35 hours)

Full Time Clerical Saybrook Road, Middletown, CT, US

8 days ago Requisition ID: 2002

At Root Center for Advanced Recovery, we build relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery. We are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing ourselves, embracing new perspectives, and recognizing that progress is the destination. For more than 150 years, we have remained committed to inspiring hope and strengthening the communities we serve.

Starting Rate: $20.00

We offer a competitive compensation package designed to support your personal and professional well‑being, including comprehensive medical, dental, and vision coverage, employer‑paid life insurance and short‑term disability, a generous retirement plan with up to a 10% employer contribution, four weeks of PTO, paid holidays (including your birthday), professional development funding and training days, annual bonus eligibility, excellent work‑life balance with a 35‑hour work week and no current on‑call responsibilities, and eligibility for multiple NHSC Loan Repayment Programs.

Time: 8:00am to 4:00pm Position Summary

The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks‑in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations.

Minimum Qualification Requirements

A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two‑year business degree with one‑year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer‑focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail.

Position Responsibilities and Expectations

• Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff
• Check‑in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC’s, obtaining patients signature on lab slips; label specimens as required ; instruct patient to provide U/A (and supervise when required); reading temperature of U/A’s, accepting U/A’s, placing patients in medicating queue (pressing F12), preparing U/A’s for transport to Lab; processing instant U/A’s and entering results in patients’ medical record; providing missing information on ADL lab slip and returning to lab for processing; re‑stocking supplies in preparation for the next day, closing check‑in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly
• Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staff meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed.
• Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor.
• Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room

EEO Statement:

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.