Revenue Cycle Coordinator

Root Center for Advanced Recovery; Manchester (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

4 weeks PTO

Health and Dental Insurance

403(b) Retirement Plan

$2,000 annual education reimbursement

Job summary

Root Center for Advanced Recovery in Manchester, Connecticut is seeking a Revenue Cycle Coordinator to optimize front desk operations. Key responsibilities include training staff, ensuring compliance, and collaborating with teams. The ideal candidate has 3+ years experience with EPIC products, financial reporting, and strong communication skills. This position offers a comprehensive benefits package, including competitive compensation, work-life balance, and health insurance.

Qualifications

• Minimum of 3 years of experience utilizing EPIC products.
• Experience providing support and training to end users of EMR products.
• Strong interpersonal and communication skills.

Responsibilities

• Develop and provide training to front desk staff.
• Implement regulatory compliance for front desk operations.
• Provide oversight to funder reporting requirements.

Skills

Microsoft Excel

EPIC products

Communication skills

Interpersonal skills

Tools

EPIC

SAMMS

Job description

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact. 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months.

Position Summary

The responsibility of the Revenue Cycle Coordinator is to develop and support the organization’s front desk operations at each clinic to optimize patient authorizations, scheduling, and collections. This position will provide front desk operations workflow development, organizational training, and overall support to billing/finance and quality/compliance teams.

Salary Range

Actual pay will be determined based on several factors. These may include education, work experience and in some instances, certifications. We strive for market alignment and internal equity with our colleagues’ pay.

This position is an in‑person position located in Manchester, Connecticut.

Essential Functions

• Utilize knowledge and experience in front desk functions to develop and provide training to front desk staff at clinical locations.
• Develops, monitors and presents financial and qualitative reporting to management teams.
• Implement and enforce regulatory compliance related to front desk operations.
• Provides oversight to all funder reporting requirements related to front desk operations (for ex: DDAP, National Health Service Corps Loan Repayment, Federally Qualified Health Center).
• Collaborate with cross‑functional teams to understand and address the unique needs of Root Center and our patients.
• Stay updated on industry trends and best practices in front‑end revenue cycle management operations.
• Develop front desk workflow optimization through use of EPIC and SAMMS electronic medical records.
• Provide authorization management and oversight as needed.
• All other duties as assigned.

Minimum Qualification Requirements

• Experience in Microsoft suite of products, specifically Excel
• Minimum of 3 years of experience utilizing EPIC products, SAMMS preferred.
• Experience providing support and training to end users of EMR products, specifically EPIC.
• Minimum of 3 years of experience providing insurance verification, eligibility screening and authorization management in a complex healthcare environment.
• Minimum of 3-5 years providing oversight to front desk and/or revenue cycle operations.
• Experience working in a Federally Qualified Health Center preferred.
• Ability to communicate ideas in both technical and non‑technical, user‑friendly terms.
• Strong interpersonal, oral and written communication skills, including strong technical writing skills.

Compensation & Benefits

For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including:

• Work Life Balance - Flexibility: Great work life balance with clinics closed on Sundays. No current on‑call responsibilities. Time off including PTO (4 weeks), three paid training days and thirteen paid holidays, including your birthday! 35‑hour work week and so much more!
• Health Insurance & Dental Insurance - with flexible employee contribution options depending on the chosen plan.
• Voluntary Vision Insurance
• Life Insurance and AD&D – 100% paid by Root Center for Advanced Recovery
• Short‑Term Disability – 100% paid by Root Center for Advanced Recovery
• 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment.
• $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences; an additional $1,000 available for counselors seeking outside supervision hours when such can not be provided in the organization internally.
• Annual bonus eligible based on agency performance
• Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program.

EEO Statement

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.