Patient Service Representative (opens in new window)

Baystate Dental Pc.; Sturbridge (MA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Baystate Dentalis in Sturbridge, MA is seeking a Patient Service Representative to join our clinical team. You will answer phones, schedule appointments, and assist with patient financial arrangements while supporting staff and patients in a team-based office.

We offer full-time hours, competitive benefits including health, dental, vision, life insurance, disability, and a 401(k). Prior experience in a dental/medical office and knowledge of insurance plans a plus.

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Responsibilities

• Answer phones and handle patient inquiries
• Make appointments
• Assist with the completion of patients' treatment plans through acceptable financial arrangements
• Support staff and patients in a team-based office

Skills

Customer service

Phone etiquette

Teamwork

Job description

Baystate Dentalis looking for a Patient Service Representative in Sturbridge,Massachusetts, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: min$18-max$20 per hour
• Full time
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Experience

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.

The company is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.