Patient Service Representative (opens in new window)

Baystate Dental Pc.; Springfield (MA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented environment

Job summary

Baystate Dental in Springfield, MA is seeking a Patient Service Representative to support front desk operations, greet patients, answer calls, schedule appointments, and assist with treatment plans and financial arrangements.

This role emphasizes exceptional customer service in a team-based environment, with benefits including health, dental, vision, 401(k), and flexible scheduling in a modern practice.

Qualifications

• 1 year of experience in a dental/medical office preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones and delivering excellent customer service.

Responsibilities

• Answer phones and respond to patient inquiries according to office policies.
• Schedule and maintain appointment book, confirm appointments.
• Register patients and post charges/payments to accounts.
• Assist with patient treatment plans and financial arrangements.
• Keep waiting area clean and welcoming for patients.

Skills

Customer Service

Phone Etiquette

Scheduling

Insurance Knowledge

Job description

# Patient Service RepresentativeSpringfield, MAApplyShare on:Facebook (opens in new window) |Twitter (opens in new window) |LinkedIn (opens in new window)## Overview**Baystate Dental** is looking for a **Patient Service Representative** in **Springfield, Massachusetts,** to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.**Position Overview:**This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.**What we offer:*** Pay: min$23-max$25 per hour* Part time: Monday-Wednesday 8am-5pm* Health, dental, and vision insurance (individual and family coverage)* Life insurance and disability benefits* 401(k) plan* Team-oriented work environment with access to modern dental technology**How to Apply:** If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.*Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!*## Responsibilities* Customer Service; acknowledge, smile and greet patients upon arrival/dismissal* Respond to patient questions and or concerns according to policies* Answering Telephones* Scheduling Appointments* Maintaining Appointment Book* Confirming Appointments* Follow up on no shows/cancellation of Appointments* Register Patients on sign in sheet* Post charges and payments to patient accounts* Checking voicemail on a daily basis* Maintain a clean and friendly waiting area for patients## Qualifications* 1 year experience working in a dental, medical, or other health-care office, preferred* Knowledge of insurance plans (HMO/PPO), is a plus* Experience answering telephone* Must have exceptional customer service skills**Legal Disclaimer:** *We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.*### Additional benefits* Medical insurance* Dental services* Life insurance* Vision insurance* Long term disability* Section 125 - Flexible Spending Account* 401K* EAP program* DCA voluntary supplemental insurance products* Student loan consolidation* Paid time offPlease complete the form below and upload your resume to apply for this opportunity.