Patient Service Representative (opens in new window)

Dental Solutions; Philadelphia (Philadelphia County); In loco; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental services

Life insurance

Vision insurance

Long term disability

Section 125 - Flexible Spending

401K

EAP program

Student loan consolidation

Paid time off

Descrizione del lavoro

Dental Solutions in Philadelphia, PA seeks a friendly Patient Service Representative to support a team-based dental office. You will answer calls, schedule appointments, and assist with treatment plans and financial arrangements, contributing to a positive patient experience.

The role emphasizes high-quality customer service, familiarity with dental workflows, and collaboration with office staff to ensure smooth operations. Full-time schedule with daytime hours in a patient-centered practice.

Competenze

• One year or more experience working in a dental office.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Mansioni

• Customer service; acknowledge, smile and greet patients upon arrival/dismissal.
• Respond to patient questions and or concerns according to DCA Policies.
• Answering Telephones.
• Scheduling Appointments.
• Maintaining Appointment Book.
• Confirming Appointments.
• Follow up on no shows/cancellation of Appointments.
• Register Patients on sign in sheet.
• Post charges and payments to patient accounts.
• Checking voicemail on a daily basis.
• Maintain a clean and friendly waiting area for patients.

Conoscenze

Customer service

Phone answering

Scheduling

Office support

Insurance knowledge

Formazione

High school diploma

Descrizione del lavoro

## Overview**Dental Solutions - Grant Ave** is looking for a **Patient Service Representative** in **Philadelphia, PA** to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.**Position Overview:**This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.**What we offer:*** Pay: $22.00-$24.00 per hour* Full-time Schedule: Monday - Thursday 9am - 5pm e/o Friday 9am - 2pm* Team-oriented work environment with access to modern dental technology**How to Apply:** If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.*Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!*## Responsibilities* Customer Service; acknowledge, smile and greet patients upon arrival/dismissal* Respond to patient questions and or concerns according to DCA Policies* Answering Telephones* Scheduling Appointments* Maintaining Appointment Book* Confirming Appointments* Follow up on no shows/cancellation of Appointments* Register Patients on sign in sheet* Post charges and payments to patient accounts* Checking voicemail on a daily basis* Maintain a clean and friendly waiting area for patients## Qualifications**Qualifications:*** One year or more experience working in a dental office* Knowledge of insurance plans (HMO/PPO), is a plus* Experience answering telephone* Must have exceptional customer service skills**Legal Disclaimer:** *We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.*### Additional benefits* Medical insurance* Dental services* Life insurance* Vision insurance* Long term disability* Section 125 - Flexible Spending Account* 401K* EAP program* DCA voluntary supplemental insurance products* Student loan consolidation* Paid time off