Patient Service Representative - 65 PRIME PLUS

Mercy; Sunset Hills (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

A healthcare organization in Missouri seeks a Patient Service Representative to manage front desk operations and ensure a positive patient experience. Candidates should have a high school diploma, strong communication skills, and a focus on customer service. The role requires adaptability, attention to detail, and the ability to handle medical office duties effectively.

Qualifications

• Strong communication skills for interacting with patients and staff.
• Proficiency in basic computer skills for data entry.
• Excellent customer service skills are essential.
• Proficiency in data entry and word processing.
• Excellent customer service and professional demeanor.
• Accuracy and attention to detail in patient information and scheduling.
• Ability to maintain confidentiality.
• Adaptable and able to work under pressure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows.
• Ensure positive patient experiences.
• Handle inquiries and concerns professionally.

Skills

Strong verbal and written communication skills

Customer service skills

Basic computer skills

Attention to detail

Ability to maintain confidentiality

Adaptability under pressure

Training completion

Education

High school diploma or equivalent

Tools

Word processing

Job description

Overview

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Skills, Knowledge and Abilities: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Experience / Preferred Qualifications

• One year of applicable medical office experience.